Empleos actuales relacionados con Security Managed Services Engineer - Barcelona, Barcelona - NTT DATA
-
Security Managed Services Engineer
hace 3 semanas
Barcelona, Barcelona, España NTT DATA A tiempo completoAbout the RoleThe Security Managed Services Engineer will be responsible for ensuring a managed service is provided to all clients, ensuring their Security infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the...
-
Managed Services Engineer
hace 4 semanas
Barcelona, Barcelona, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completoJob Title: Managed Services EngineerWe are seeking a highly skilled Managed Services Engineer to join our team at The Nippon Telegraph And Telephone Corporation (NTT). As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure and systems remain operational and secure.Key...
-
Managed Services Engineer
hace 4 semanas
Barcelona, Barcelona, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completoJob Title: Managed Services EngineerWe are seeking a highly skilled Managed Services Engineer to join our team at The Nippon Telegraph And Telephone Corporation (NTT). As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure and systems remain operational and secure.Key...
-
Security Engineer
hace 4 semanas
Barcelona, Barcelona, España Ntt A tiempo completoJob Title: Security Managed Services EngineerWe are seeking a highly skilled Security Managed Services Engineer to join our team. As a Security Managed Services Engineer, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.Key Responsibilities:Proactively monitor the...
-
Security Engineer
hace 4 semanas
Barcelona, Barcelona, España Ntt A tiempo completoJob Title: Security Managed Services EngineerWe are seeking a highly skilled Security Managed Services Engineer to join our team. As a Security Managed Services Engineer, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.Key Responsibilities:Proactively monitor the...
-
Managed Services Engineer
hace 3 semanas
Barcelona, Barcelona, España The Nippon Telegraph And Telephone Corporation (Ntt) A tiempo completoJob DescriptionThe Nippon Telegraph And Telephone Corporation (NTT) is seeking a highly skilled Managed Services Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support to our clients, ensuring the smooth operation of their IT infrastructure and systems.Key Responsibilities:Monitor...
-
Cloud Security Reliability Engineer
hace 4 semanas
Barcelona, Barcelona, España Siemens Healthineers A tiempo completoCloud Security Reliability EngineerWe are seeking a highly skilled Cloud Security Reliability Engineer to join our team at Siemens Healthineers. As a Cloud Security Reliability Engineer, you will play a critical role in ensuring the continuous reliability, availability, scalability, and monitoring of cloud security systems and applications through...
-
Cloud Security Reliability Engineer
hace 4 semanas
Barcelona, Barcelona, España Siemens Healthineers A tiempo completoCloud Security Reliability EngineerWe are seeking a highly skilled Cloud Security Reliability Engineer to join our team at Siemens Healthineers. As a Cloud Security Reliability Engineer, you will play a critical role in ensuring the continuous reliability, availability, scalability, and monitoring of cloud security systems and applications through...
-
Security Engineer
hace 4 semanas
Barcelona, Barcelona, España Oracle A tiempo completoUnlock Your Potential as a Security Engineer at OracleAre you a recent university graduate with a passion for application security? Do you want to kickstart your career in a dynamic and agile environment? Look no further! Oracle is seeking a talented Security Engineer to join our product security team.About the RoleAs a Security Engineer, you will play a...
-
Security Engineer
hace 4 semanas
Barcelona, Barcelona, España Oracle A tiempo completoUnlock Your Potential as a Security Engineer at OracleAre you a recent university graduate with a passion for application security? Do you want to kickstart your career in a dynamic and agile environment? Look no further! Oracle is seeking a talented Security Engineer to join our product security team.About the RoleAs a Security Engineer, you will play a...
-
Platform Security Engineer
hace 2 semanas
Barcelona, Barcelona, España Schwarz Gruppe A tiempo completoAbout Schwarz GruppeSchwarz Gruppe is a leading retail company with a strong presence in Europe. Our IT services team is responsible for providing high-value services to the entire group, including Lidl, Kaufland, and Schwarz Produktion.About the RoleWe are looking for a skilled DevSecOps engineer to join our Information Security Team. As a DevSecOps...
-
Barcelona, Barcelona, España TD SYNNEX A tiempo completoAbout the RoleWe are seeking a highly skilled Network Security Engineer with expertise in Spanish language to join our EMEA region team. This role involves providing 2nd level partner and support services, working closely with the Line 1 Service Desk and other delivery teams for incident resolution and service request implementation.The successful candidate...
-
Security Engineer
hace 2 semanas
Barcelona, Barcelona, España Oracle A tiempo completoAbout the RoleOracle is seeking an experienced Security Engineer to join our product security team. As a Security Engineer, you will be responsible for ensuring the security of multiple services by working directly with our security teams, collaborating with our engineering teams, and promoting good development security practices throughout Oracle.Key...
-
Network Security Engineer: Spanish Speaker
hace 4 semanas
Barcelona, Barcelona, España Td Synnex Uk A tiempo completoAbout the RoleWe are seeking a highly skilled Network Security Engineer to join our team in the EMEA region. As a Network Security Engineer, you will be responsible for providing 2nd level partner and support services, working closely with the Line 1 Service Desk and other delivery teams to resolve incidents and implement service requests.Key...
-
Network Security Engineer: Spanish Speaker
hace 4 semanas
Barcelona, Barcelona, España Td Synnex Uk A tiempo completoAbout the RoleWe are seeking a highly skilled Network Security Engineer to join our team in the EMEA region. As a Network Security Engineer, you will be responsible for providing 2nd level partner and support services, working closely with the Line 1 Service Desk and other delivery teams to resolve incidents and implement service requests.Key...
-
Senior Team Lead, Managed Services Operations
hace 3 semanas
Barcelona, Barcelona, España Ntt Data A tiempo completoSenior Team Lead, Managed Services OperationsAt NTT DATA, we're pushing the boundaries of what's possible. Our workplace is a place where you can grow, belong, and thrive. We're renowned for our technical excellence and leading innovations, making a difference to our clients and society.Your Day at NTT DATAThe Senior Team Lead, Managed Services Operations is...
-
Network Security Engineer: Spanish Speaker
hace 3 semanas
Barcelona, Barcelona, España Td Synnex A tiempo completoAbout the Role:As a Network Security Engineer at TD SYNNEX, you will be responsible for 2nd level partner and support services within the EMEA region. This position works closely with the Line 1 Service Desk, as well as other delivery teams for incident resolution and service request implementation.Key responsibilities include management and maintenance of...
-
Security Engineer
hace 2 semanas
Barcelona, Barcelona, España Oracle A tiempo completoWe are seeking a talented Security Engineer to join our product security team at Oracle.As a key member of our team, you will be responsible for ensuring the security of multiple Oracle cloud services by working directly with our security teams, collaborating with our engineering teams, and promoting good development security practices throughout the...
-
Security Engineer
hace 2 meses
Barcelona, Barcelona, España ProtonMail A tiempo completoAbout ProtonProton is a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us. Proton is free, open source, neutral,...
-
Security Engineer
hace 2 meses
Barcelona, Barcelona, España ProtonMail A tiempo completoAbout ProtonProton is a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us. Proton is free, open source, neutral,...
Security Managed Services Engineer
hace 2 meses
About the Role
The Security Managed Services Engineer will be responsible for ensuring a managed service is provided to all clients, ensuring their Security infrastructure and systems remain operational. This involves proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to restore services to clients. The primary objective is to review client requests or tickets and apply technical process knowledge to provide immediate resolution without breaching service level agreements (SLAs). This role focuses on fourth-line support for escalated incidents and requests with high complexity, ensuring contracted Managed Services outcomes are delivered to clients.
Key Responsibilities
- Work independently to resolve escalated incidents/requests in a timely manner within agreed SLAs
- Provide timely and consistent updates of tickets with resolution tasks performed
- Identify, investigate, and analyze issues and errors prior to or when they occur and log all such incidents in a timely manner
- Capture all required and relevant information for immediate resolution
- Provide fourth-level support to all escalated incidents, requests, and identify the root cause of incidents and problems, respond to tickets where third-line engineer teams were unable to fix the problem
- Share knowledge to resolve issues, document them, and push the knowledge down to other engineers
- Communicate with other teams and clients for extending support. Act as emergency support contact as needed, for critical client and business-impacting issues
- Support, track, and document change implementation
- Provide timely escalation of all tickets to management with ensuing updates, where applicable
- Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks
- Systematically gather relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices
- Use operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments
- Coach L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams
- Perform quality audits, covering process, service experience, ticket updates, etc. as required
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests
Requirements
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Excellent proficiency in change management process with an ability to plan, monitor, and execute changes with clear identification of risks and mitigation plans to be captured into the change record
- Deep technical skills in relevant functions
- Excellent client service orientation and passion for achieving or exceeding expectations
Academic Qualifications and Certifications
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Relevant certifications depending on technology domain expertise such as CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advanced technical certification like CCIE, CISSP
Required Experience
- Advanced Managed Services experience handling complex Security Infrastructure
- Advanced knowledge and experience in ticketing tools, preferably Service Now
- Worked in multiple large Global Enterprise client outsourcing projects
- Extensive vendor management experience
- Advanced track record of effective shift left work management skills (moving work to junior levels)
- In-depth experience and understanding of the IT industry and standards for IT service management
- Advanced experience in more than one area of expertise
- Advanced experience across Emerging technology and trends impacting IT operations
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
