Senior Manager, Employee Relations, Employee Experience
hace 2 días
We are seeking a highly skilled and experienced Senior Manager to join our Employee Relations team in Spain. As a key member of our senior leadership team, you will be responsible for developing and delivering projects and programs that drive employee engagement, labor relations, and customer satisfaction.
Key Responsibilities- Employee Engagement: Develop and assess engagement mechanisms that maintain positive workplace environments for drivers, assess and inform leadership on key areas of improvement both locally and across the network.
- Labor Relations Advice & Strategy: Identify trends and challenges, predict and mitigate risks, and develop and execute solution-focused strategies and programs.
- Crisis Management: Work reactively on crisis-oriented issues under extreme time limitations while exercising excellent judgment and leadership.
- Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience.
- Analyse and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.
- Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions.
- Provide Labour Relations Advice: In partnership with our legal teams, provide accurate and timely advice on works council and other workplace mechanisms in concert with meeting business needs.
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyse problems and move solutions from concept to execution.
- Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results.
- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
- Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks.
Our Employee Relations team is dedicated to ensuring that Amazon is not only the most customer-centric company but also the most employee-centric company in the world. We strive to create a positive and engaging work environment for our employees and service providers. As a member of our team, you will have the opportunity to make a meaningful impact and contribute to our mission.
Requirements- University degree and significant professional experience in employee relations, labor relations, or labor/employment law with an emphasis on labor.
- Excellent writing skills and communication skills with all levels of stakeholders.
- First experience in managing complex projects and/or programs with heterogeneous teams.
- Comprehension in English, both written and spoken. Fluency in at least one other European language is desirable.
- Labor and employment law knowledge.
- Possess strong change management, leadership, negotiation, and influencing skills.
- Relevant experience working at the European level on labor and employee relations matters in a unionized environment.
- Demonstrated ability to design and execute complex strategies across large networks in multiple countries.
- Experience working with third-party contractor workforces.
- Experience analyzing metrics and assessing employee sentiment data to find root causes and develop short-, medium-, and long-term plans.
- Capable of working independently in fast-paced, ambiguous environments.
- Good analytical skills.
- Law degree or equivalent / legal or employee relations background preferred.
- Confident handling of MS Office applications (Outlook, Word) and HR information systems.
- Relevant post-graduate education in human resources or employee/labor relations.
- High social skills.
- Flexibility and very good organizational skills.
- Fast comprehension and high judgment.
- Strong team player.
- Ability to travel 50% or more of the time.
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