Product Introduction and Warranty Specialist
hace 16 horas
Overview
At Alstom Gruppe, we're committed to delivering cutting-edge solutions in the rail industry. As a Product Introduction and Warranty Specialist, you'll play a vital role in ensuring seamless product introduction and warranty management processes.
About the Role
This exciting opportunity will have you overseeing Project Product Introduction (PI) activities, focusing on Reliability Growth to achieve Warranty closure. You'll collaborate closely with cross-functional teams, representing the PI function within the Project Core Team and interacting with customers.
Key Responsibilities
Your key responsibilities will include:
- Ensuring PI processes and instructions are implemented, communicated, and supported in the project, both internally and externally, including with the customer.
- Safeguarding that sufficient and adequately skilled resources are available to produce PI deliverables.
- Managing the full Project Warranty Work Package.
- Maintaining Reliability Growth with the customer and internally, aiming to achieve contractual reliability targets.
- Capturing and providing field experience and field data to the project/organization in accordance with PI processes throughout start-up, design, realization, and field support phases.
- Ensuring timely completion of all PI-related deliverables during project reviews and Development for Quality (DFQ), adhering to contract and PI standards through planning, communication, and control.
- Establishing the strategy and mobilization plan for commissioning and the warranty period, including clear definitions and agreements for customer infrastructure usage.
- Evaluating the adequacy of customer infrastructure to support PI intervention and activities.
- Implementing an incident management process to follow up Non-Conformity Reports (NCRs)/8D with Quality.
- Closing Open Items, managing field modifications/retrofits, and reporting on these matters.
- Managing project-dedicated PI staff.
- Coordinating Obsolescence Management for proper evaluation of last-time buy parts (applicable for Digital & Information Systems).
- Verifying supplier commitment to contractual warranty requirements.
- Ensuring supplier charge-back agreements and execution.
- Identifying potential additional Services sales opportunities arising during the warranty period.
Requirements and Qualifications
To succeed in this role, you should possess:
- A post-graduate degree in engineering or industrial studies.
- A high level of English proficiency.
- At least five years of experience in maintenance/project management/technical assistance.
- Desirable skills and qualifications include product knowledge, EHS knowledge/exposure, data analytics, and multi-platform product knowledge.
Benefits
As a valued member of our team, you can expect:
- A competitive salary: €80,000 - €100,000 per year, depending on your level of experience.
- A dynamic and cooperative working environment.
- The opportunity to develop new skills and experiences throughout your career.
- A stable and challenging work environment with long-term career growth possibilities.
- Access to award-winning learning and development programs.
- A comprehensive and competitive social coverage package.
About Us
Alstom Gruppe is a global business operating in over 70 countries. We celebrate diversity and are committed to creating an inclusive workplace for everyone. If you're passionate about delivering innovative solutions and taking on new challenges, join us in shaping the future of transportation
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