Warranty Product Launch Manager

hace 4 semanas


Madrid, Madrid, España Alstom A tiempo completo
About Alstom

We understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.

Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

A New Challenge Awaits You

Could you be the full-time Project Product Introduction Manager (Warranty) in Madrid we're looking for?

Take on a new challenge and apply your warranty expertise in a new cutting-edge field. You'll work alongside young and proactive teammates.

You'll manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure. Day-to-day, you'll work closely with teams across the business (project management, quality), represent the PI function within the Project Core Team and in front of the customer and much more.

Your Responsibilities
  • Ensure that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan
  • Ensure that sufficient and adequately skilled resources are available to produce the PI deliverables
  • Manage the full Project Warranty Work Package
  • Manage Reliability Growth with customer and internally (Defects/issues (Kx), Field Modifications, ...) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification)
  • Ensure that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases
  • Ensure that all PI related deliverables (during project reviews / Development for Quality (DFQ)) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control
  • Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer's infrastructure)
  • Ensure adequacy of customer infrastructure to support PI intervention & activities
  • Implement a incident management process to follow-up Non Conformity Report (NCR)'s/8D with Quality
  • Ensure closure of Open Items, the field modification/retrofits and reporting on same
  • Manage project dedicated PI staff
  • Ensure appropriate internal and external audits and assessments
  • Ensure respect of Alstom Zero Deviation Plan (AZDP) and Customer EHS requirements for all Customer Site activities with the support of EHS team representatives
  • Coordinate Obsolescence management for proper evaluation of last time by end spart parts (applicable for Digital & Information Systems)
  • Ensures adequacy of supplier commitment with contractual warranty requirements
  • Ensures supplier charge-back agreement and execution
  • Identify potential additional Services sales opportunities arising during warranty period
Your Benefits

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

  • (Post) Graduate in Engineering or Industrial (Internal Graduation (


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