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Technical Solution Analyst I

hace 2 meses

Barcelona, Barcelona, España Oracle A tiempo completo
{"title": "Technical Solution Analyst I", "description": "Job Summary

As a member of the Support organization, you will play a critical role in delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical expertise to clients and internal stakeholders
  • Perform troubleshooting investigations in front- and backend applications
  • Communicate effectively to clients and internal stakeholders
  • Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
Requirements
  • A Bachelor's degree in IT, Healthcare or related field or equivalent relevant experience
  • Fluent English skills
  • Desired language skills: Spanish / Swedish / Portuguese / French / German
What We Offer
  • A competitive salary with exciting benefits
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Flexible and hybrid working so you can do your best work
  • Employee resource groups that champion our diverse communities

At Oracle, we don't just respect differences we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work.

", "lang_code": "en-US"}