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Technical Solution Analyst
hace 2 meses
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Key Responsibilities:- Provide incident resolution and application maintenance
- Perform troubleshooting investigations in front- and backend applications
- Communicate effectively to clients and internal stakeholders
- Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
- Prioritize work based on severity and urgency
- Travel up to 20%
- Participate in on-call rotation as needed
- A Bachelor's degree in IT, Healthcare or related field or equivalent relevant experience
- Fluent English skills
- Desired language skills: Spanish/Swedish/Portuguese/French/German
- A competitive salary with exciting benefits
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Flexible and hybrid working so you can do your best work
- Employee resource groups that champion our diverse communities
- Benefits such as life insurance and meal vouchers
At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
