Senior Systems Technical Support Engineer

hace 2 semanas

Madrid, Madrid, España SAS A tiempo completo

About the Role

The Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. The ideal candidate will have a strong understanding of complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms, and third-party products.

Key Responsibilities

  • Provide technical support for customers using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments, with a focus on SAS administrators, system administrators, and other IT personnel.
  • Proactively communicate with customers and experts across SAS during the problem resolution process, accurately documenting and specifying information in the case management system.
  • Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management, coordinating/managing problem escalation activities and communications.
  • Build knowledge of business problems addressed by SAS applications and of platform architectures and complex interactions between IT standards, architectures, security protocols, operating systems, databases, third-party products, and other external computing resources.
  • Keep abreast of third-party vendors' products, advising users on how SAS software offerings compete and/or how to most effectively use SAS in conjunction with vendors' technologies.

Required Qualifications

  • 5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.
  • Bachelor's degree in Computer Science, Engineering, or a related quantitative field or industry domain.
  • Support of enterprise-class business applications or solutions, including cloud-based environments, is a plus.
  • Experience in managing escalations with assistance and guidance from others.
  • Experience in creating proactive support materials such as knowledge articles, technical papers, sample programs, etc.
  • Experience in validating software fixes and reviewing documentation for technical accuracy, completeness, consistency, and/or user's point of view.
  • Might serve as a coach or mentor to other Technical Support staff.
  • Experience in developing and presenting seminars on support areas.
  • Equivalent combination of education, training, and experience may be considered in place of the above qualifications.

About SAS

SAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. We're a debt-free multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career coupled with flexibility and world-class employee experience.

  • Senior Systems Technical Support Engineer

    hace 7 días

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. This role requires a deep understanding of complex interactions and dependencies between multiple SAS system components,...

  • Senior Systems Technical Support Engineer

    hace 4 semanas

    Madrid, Madrid, España SAS A tiempo completo

    About the JobThe Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. As a Senior Systems Technical Support Engineer, you will be responsible for providing technical support to customers who are...

  • Senior Systems Technical Support Engineer

    hace 4 semanas

    Madrid, Madrid, España SAS A tiempo completo

    About the JobThe Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. As a Senior Systems Technical Support Engineer, you will be responsible for providing technical support to customers who are...

  • Senior Systems Technical Support Specialist

    hace 7 días

    Madrid, Madrid, España Sas A tiempo completo

    About the Job:The Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. As a Senior Systems Technical Support Engineer, you will provide technical support for customers using or troubleshooting enterprise-class...

  • Senior Systems Technical Support Specialist

    hace 3 días

    Madrid, Madrid, España Sas A tiempo completo

    About the Role:The Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations.Key Responsibilities:Provide technical support for customers using or troubleshooting enterprise-class multi-tier software...

  • Senior Systems Technical Support Specialist

    hace 2 días

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. The ideal candidate will have a strong understanding of complex software interactions and dependencies, as well as experience in resolving customer...

  • Senior Systems Technical Support Specialist

    hace 8 horas

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. This role requires a deep understanding of complex interactions and dependencies between multiple SAS system components, servers,...

  • Senior Systems Technical Support Specialist

    hace 3 días

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. This role requires a deep understanding of complex interactions and dependencies between multiple SAS system components, servers,...

  • Senior Systems Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. As a key member of the team, you will be responsible for resolving complex technical issues and influencing software direction.Key...

  • Senior Systems Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. As a key member of the team, you will be responsible for resolving complex technical issues and influencing software direction.Key...

  • Senior Technical Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.Key ResponsibilitiesProvide technical support to customers and partners, addressing complex post-sales...

  • Senior Technical Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.Key ResponsibilitiesProvide technical support to customers and partners, addressing complex post-sales...

  • Senior Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to delivering exceptional customer experiences. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for their complex post-sales concerns.Your Key Responsibilities:Provide technical support to customers and...

  • Senior Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to delivering exceptional customer experiences. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for their complex post-sales concerns.Your Key Responsibilities:Provide technical support to customers and...

  • Senior Systems Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Sas A tiempo completo

    About the JobWe're seeking a highly skilled Senior Systems Technical Support Engineer to join our Global MidTier Technical Support Engineer team. As a key member of our team, you will provide technical support for enterprise-class SAS software applications and solutions, leveraging your expertise to resolve complex issues and influence software direction.Key...

  • Senior Systems Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Sas A tiempo completo

    About the JobWe're seeking a highly skilled Senior Systems Technical Support Engineer to join our Global MidTier Technical Support Engineer team. As a key member of our team, you will provide technical support for enterprise-class SAS software applications and solutions, leveraging your expertise to resolve complex issues and influence software direction.Key...

  • Senior Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to providing exceptional customer support to our valued clients. As a Senior Technical Support Engineer, you'll play a critical role in addressing complex post-sales concerns, working closely with customers to resolve technical issues and provide expert guidance.Key...

  • Senior Technical Support Specialist

    hace 2 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to providing exceptional customer support to our valued clients. As a Senior Technical Support Engineer, you'll play a critical role in addressing complex post-sales concerns, working closely with customers to resolve technical issues and provide expert guidance.Key...

  • Senior Systems Technical Support Specialist

    hace 1 semana

    Madrid, Madrid, España SAS A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. As a key member of the team, you will apply your knowledge of complex software interactions and dependencies to resolve customer issues and influence...

  • Senior Technical Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Technical Support Engineer - EMEAAt Palo Alto Networks, we're committed to protecting the digital way of life. As a Senior Technical Support Engineer in our EMEA region, you'll play a critical role in delivering exceptional customer support and ensuring the success of our clients.Key Responsibilities:Provide Tier 3 level technical support...