Customer Service Representative
hace 1 mes
Job Description:
The Customer Service Representative role is located within the Customer Service department of an OpCo. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.
The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
The product portfolio, the number of different products/formulations and the geographical scope (countries/regions served) of the OpCo define the complexity of the role of Customer Service Representative.
At level IV and V, the role of the Customer Service Representative may include team leader/supervisory responsibilities for levels below, planning, coordinating and supervising the activities in the Customer Services team, in order to plan and realise the day-to-day activities and optimal work distribution within the team.
Key Responsibilities:
- Sales and Sales Support:
- Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.
- Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times.
- (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in order to continue the relationships with customers meeting volume, quality and price requirements.
- Order processing and data management:
- Handles incoming orders, in order to realise a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the administration, purchasing and forwarding.
- Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price indexations and adjustments and/or entering prices for new products and introducing of new products in the system, possibly add to customer assortment.
- Customer relationship management:
- Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.
-
Customer Service Representative
hace 4 semanas
Madrid, Madrid, España DailyStaffWorks A tiempo completoCustomer Service RepresentativeAt DailyStaffWorks, we are seeking a highly skilled Customer Service Representative to join our international team. As a Customer Service Representative, you will be the primary point of contact for Spanish-speaking customers who require technical support for various products.Key Responsibilities:Answer customer inquiries via...
-
Customer Service Representative
hace 4 semanas
Madrid, Madrid, España Viking A tiempo completoJob Title: Customer Service RepresentativeWe're seeking a highly skilled Customer Service Representative to join our team at Viking. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling incoming calls, and resolving issues in a timely and professional manner.Key Responsibilities:Provide...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruit4Work Sl A tiempo completoCustomer Service RepresentativeAt Recruit4Work Sl, we are seeking a highly skilled Customer Service Representative to join our team in Casablanca, Morocco. As a Customer Service Representative, you will be responsible for handling inbound customer calls, actively listening to customers, and providing quick, effective solutions to their needs.Key...
-
Customer Service Representative
hace 4 semanas
Madrid, Madrid, España Acciona S.A A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our support team. As a customer service representative, you will be responsible for providing excellent service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:-...
-
Customer Service Representative
hace 1 semana
Madrid, Madrid, España Recruit4Work A tiempo completoCustomer Service RepresentativeAbout the Role: We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, addressing both technical and administrative inquiries through various channels.Key...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Msx International Inc. A tiempo completoJob Title: Customer Service RepresentativeAbout the Role:Msx International Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.Key...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Viking Assistance Group A tiempo completoWe are seeking a highly skilled Customer Service Representative to join our team at Viking Assistance Group.The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in English.As a Customer Service Representative, you will be responsible for receiving and responding to phone inquiries from customers who require...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Amadeus A tiempo completoJob Title: Service Account ManagerAbout the Role:As a Service Account Manager at Amadeus, you will be the primary customer care representative for strategic customers. Your key responsibilities will include monitoring service performance, fostering service/process improvements, and enhancing customer satisfaction.Key Responsibilities:* Primary customer care...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoCustomer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Conduct...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España JD A tiempo completoJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at JD Sports. As a Customer Service Representative, you will be the first point of contact for our customers, addressing their enquiries and resolving their issues in a timely and professional manner.Key...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruit4Work Sl A tiempo completoCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Customer Service Representative, you will be responsible for providing expert support to customers across multiple channels, including voice, email, and social media.Key Responsibilities:Assist customers with technical and...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruit4Work Sl A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues in a timely and professional manner.Key Responsibilities:Provide excellent customer service via...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruitas A tiempo completoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Our client is a global company that operates in the customer service...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Recruitas A tiempo completoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.About the Role:As a Customer Service...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Work International A tiempo completoCustomer Service RepresentativeAs a Customer Service Representative, you will be part of our team providing exceptional support to our clients. Your role will involve handling customer inquiries, resolving issues, and ensuring a positive experience for our clients.Key Responsibilities:Respond to customer inquiries via email, chat, and phoneResolve customer...
-
Customer Service Representative
hace 4 semanas
Madrid, Madrid, España White Stuff A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at White Stuff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers via the telephone and digital channels.Key Responsibilities:Provide excellent customer service to our customers via the...
-
Customer Service Representative
hace 1 mes
Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completoJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domestic & General Service Gmbh. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, resolving queries effectively, and driving sales growth.Key Responsibilities:Engage with customers...
-
Tourism Customer Service Representative
hace 1 semana
Madrid, Madrid, España Sellfreenow A tiempo completo**Job Title:** Tourism Customer Service RepresentativeJob Summary:We are seeking a highly skilled Tourism Customer Service Representative to join our team at Sellfreenow. As a key member of our customer support team, you will be responsible for providing exceptional service to clients in Germany and France.Key Responsibilities:Provide customer service to...
-
Customer Service Representative
hace 4 semanas
Madrid, Madrid, España Ebts Pro Assist A tiempo completoWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Ebts Pro Assist. As a Customer Service Representative, you will be responsible for handling phone calls and emails, responding to customer inquiries, and intervening on behalf of customers.Gathering information and checking data for accuracy and completeness...
-
Customer Service Representative
hace 1 semana
Madrid, Madrid, España White Stuff A tiempo completoJob SummaryWhite Stuff is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers via the telephone and digital channels.Key ResponsibilitiesCommunicate effectively with customers to resolve their queries and...
