Digital Business Transformation Lead
hace 1 semana
Company Overview
Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business. The SMC and Digital Sales organization empowers customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.
Job Description
You will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning.
Account Executive Role
The Account Executive facilitates Microsoft to better serve our SMC-Corporate clients to realize their potential and help them on their Digital Transformation journey. You will add value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers' organizations.
Responsibilities
* Maintain strong customer relationships and advocates for customers within the organization/Microsoft.
* Leverage partners and v-teams to identify decision makers and ensure continuity of customer accounts.
* Monitor customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
* Listen and learn about the customer's priorities and challenges and consult on how Microsoft's solve those challenges.
* Think strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
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