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Sales and Customer Support Specialist

hace 2 meses


Tres Cantos, Madrid, España Trouw Nutrition A tiempo completo

Sales and Customer Support

• Collaborates with customers to understand their needs and preferences, providing effective communication and solutions to drive sales and customer satisfaction.

• Responds to customer inquiries, resolves issues, and negotiates contracts to meet customer requirements and company standards.

• Develops and maintains strong relationships with customers, ensuring timely and accurate delivery of orders and providing excellent customer service.

Order Processing and Data Management

• Oversees the processing of incoming orders, ensuring timely and accurate delivery of products to customers. This includes monitoring, replenishing, and entering order data into automated systems for further processing and tracking.

• Updates product information in relevant systems, providing up-to-date insights into products, prices, and other relevant details, including price indexations and adjustments.

Customer Relationship Management

• Manages customer records and handles all customer requests and orders in accordance with company policies and procedures, ensuring effective and timely resolution of customer issues.

• Registers, administers, and updates customer information, contracts, requests, order data, complaints, and signals in relevant systems, providing timely and accurate insights into customer interactions and orders.

Customer Satisfaction

• Resolves customer problems and complaints in a timely and professional manner, maintaining customer confidence and satisfaction.

• Provides support to customers on common issues, questions, and complaints, ensuring resolution and customer satisfaction. This includes recording problems or complaints, determining their nature and cause, and escalating complex issues.

• Monitors progress of delegated or escalated problems and keeps customers informed about the status of reporting and administrative consolidation.

Continuous Improvement

• Identifies bottlenecks in processes, procedures, and systems and contributes to their optimization and improvement.

Communication and Coordination

• Communicates with customers to resolve problems and complaints, explains options for alternative products, and informs managers about complex issues. Conducts correspondence and prepares reports as needed.

• May plan, coordinate, and supervise activities of the Customer Services team, taking into account applicable guidelines and procedures, to plan and realize day-to-day activities and optimal work distribution within the team.

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