Senior Mobility Team Manager

hace 1 mes


Madrid, Madrid, España Deel A tiempo completo

About the Role

As a Senior Mobility Team Manager at Deel, you will be responsible for leading a growing team of Mobility specialists who help new customers with visa processing flow. You will oversee the day-to-day operations of the team and track their performance against set KPIs/OKRs. To succeed in this role, you will need to become an expert user of the Deel platform, enabling specialists to deliver effective training to new joiners, educate customers when needed, and provide credible guidance on features and functionality. You will also serve as a point of escalation for customer issues and resolve them in a manner that builds trust with both customers and Deel team members. Additionally, you will partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience. You will suggest and implement ideas for optimizing customer onboarding workflows through process improvements and product automation. As a leader, you will provide training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

Requirements

Proven experience leading a Customer Support, Mobility, Credit Control, or other operations-related team within a rapidly growing company in a Team Lead or Manager role for at least 1 year. A track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high-growth setting. A flexible team player who enjoys working on a diverse team.

What You Will Enjoy

Managing a growing team of Mobility specialists who help new customers with visa processing flow. Overseeing the day-to-day operations of the team and tracking their performance against set KPIs/OKRs. Becoming an expert user of the Deel platform. Serving as a point of escalation for customer issues and resolving them in a manner that builds trust with both customers and Deel team members. Partnering with internal teams to deliver the best customer experience. Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

Why Deel?

Deel is a global payroll and compliance market leader. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. With our successful Series D in 2021 and another $50M raised in 2023, doubling our valuation to $12B, there's never been a more exciting time to join Deel.

What You Will Get

A competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and diverse work environment. The chance to work on a cutting-edge platform that is changing the way companies hire and manage talent worldwide.

How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, please submit your application. We look forward to hearing from you



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