Luxury Fashion Sales Expert
hace 1 semana
Job Title: Luxury Fashion Sales Expert
About the Role:
We are seeking a highly motivated and experienced Client Advisor to join our team in Madrid Fuencarral. As a Luxury Fashion Sales Expert, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales performance.
About You:
To succeed in this role, you will need previous experience in sales roles, preferably in structured Luxury Fashion/Retail companies. You should be passionate about Retail, Customer Service, and commercial mindset. Strong communication skills, knowledge of the luxury sector, and product sensibilities are essential. Fluency in English and Spanish is required, and knowledge of a third language is an asset.
Key Responsibilities:
- Act and think first of the client and their experience
- Welcome and assist each client providing an excellent in-store experience at all times
- Be a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Deal effectively with customer complaints by liaising with the line manager when necessary
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Be proactively engaged in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales target and KPIs
- Prove Brand and product knowledge
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures
- Contribute to ensure a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor
- Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance
What We Offer:
A Part-time permanent contract. A competitive pay, estimated to be around €22,000 - €28,000 per year, depending on your performance.
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