Technical Solution Specialist
hace 3 semanas
Alight strives to deliver exceptional payroll solutions and IP-enabled services to our clients. As a Product Support Engineer, you will be part of the extended Product Engineering team, responsible for ensuring Alight's Payroll Solution operates smoothly and meets user expectations.
About UsWe are a leading provider of HR business applications, including payroll, and strive to provide 'best in class' offerings. Our Product Support Engineer is an experienced IT professional with a deep understanding of the application from both a technical and business perspective.
Key Responsibilities- Develop a thorough understanding of Alight's Payroll solution at functional/technical and business levels.
- Monitor system usage and performance metrics to ensure optimal operation.
- Identify and manage problems in line with the Alight SDLC and DevOps framework.
- Perform daily, weekly, and monthly checks to maintain solution health, performance, and availability.
- Collaborate with the Engineering team to write features and user stories based on requirements.
- Four or more years of experience with enterprise HR business applications, including payroll.
- Experience with Agile, lean, and/or DevOps-driven environments.
- Basic scripting knowledge (e.g., Shell, Python).
- Working knowledge of Azure Cloud Landscape.
- Bachelor's or Master's degree with a Business or Technical emphasis.
A competitive salary of $120,000-$150,000 per year, depending on location and experience. Benefits include a comprehensive healthcare package, retirement plan, and opportunities for professional growth and development.
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