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Native Danish Customer Support Specialist in Malaga
hace 2 meses
We are seeking a highly skilled Native Danish Customer Support professional to join our team in Malaga. As a key member of our customer support team, you will be responsible for providing exceptional support to Danish-speaking clients via phone, email, and chat.
Your primary focus will be on assisting customers with various banking-related queries, including account information, transactions, and online banking support. You will also be responsible for troubleshooting and resolving customer issues in a timely and professional manner, ensuring compliance with bank policies, security procedures, and data protection regulations.
Additionally, you will maintain accurate records of customer interactions and solutions provided, and escalate complex issues to specialized departments as needed.
Requirements:To be successful in this role, you will need to possess native Danish language skills and a B2-C1 proficiency in English. Previous experience in customer support or banking is a plus, but not required.
You will also need to demonstrate strong communication and interpersonal skills, as well as the ability to work independently and as part of a team in a hybrid work environment. Good problem-solving abilities and attention to detail are essential, as well as familiarity with basic banking processes and online banking tools.
Mandatory Requirement: You must pass a clean credit check to be considered for the position.
Benefits & Schedule:We offer a competitive salary and benefits package, including health insurance, retirement plan, and opportunities for professional growth and development within the bank.
Our work schedule is Monday to Thursday, 8 AM to 4 PM, and Friday, 9 AM to 4 PM. You will also have the opportunity to work from home as part of our hybrid work environment.