Lead CRM Architect for Innovative Growth

hace 3 semanas


Madrid, Madrid, España Payretailers A tiempo completo

At PayRetailers, we're dedicated to providing cutting-edge solutions that empower businesses in Latin America and Africa. Our collaborative work environment encourages creativity and growth, where every employee's contribution is valued.

We're seeking a motivated and innovative CRM Architect who will lead, assist, and propose great ideas to advance our monetization and loyalty strategies. The ideal candidate will be tech-friendly, business-minded, and meticulous in detail. They'll have a boundless passion for the digital space and a hunger to stay up-to-date with the latest trends.

About This Role

In this key position, you'll own all aspects of the CRM and marketing automation applications, serving as a systems administrator and managing day-to-day operations. You'll participate in agile development processes, collaborate with cross-functional teams, and ensure that our CRM meets the needs of our customers and drives business value.

Key Responsibilities
  • Owning all aspects of the CRM and marketing automation applications
  • Serving as a systems administrator for the CRM and managing day-to-day operations (user configurations, profiles, role hierarchy, groups, data storage, sharing, security controls, etc.)
  • Participating in agile development processes, including daily stand-ups, sprint planning, UAT, and go-live
  • Working closely with cross-functional teams, including IT, Sales, Finance, and Operations
  • Understanding business needs and producing insightful analyses for internal teams
  • Analyzing and reporting on key metrics to measure the success of product features and making data-driven decisions
  • Building reports on campaigns performance and presenting insights to non-technical stakeholders
  • Coaching, training, and assisting colleagues in using the CRM Platform
  • Ensuring creation and updating of design documents, interface contracts, and CRM knowledge
  • Maintaining and advising on selection of third-party technologies to improve sales efficiency within the CRM
  • Ensuring correct integration of additional tools
Requirements and Qualifications

We're looking for a highly experienced professional with at least 5 years' experience working with Salesforce. Experience managing and administering Salesforce, preferably in a startup environment or fintech company, is a plus. The ideal candidate will have strong working knowledge of MS Products and the ability to use them effectively and efficiently. Additionally, they'll be an autonomous self-starter who is comfortable with ambiguity and has a creative mindset.

Estimated Salary: $120,000 - $180,000 per year

This salary range is based on industry standards and takes into account the requirements and qualifications of the role. It's also influenced by the location and the company's budget.



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