Corporate Travel Coordinator
hace 4 días
American Express Global Business Travel (GBT) is a leading travel management company that empowers businesses to optimize their travel programs and provide extraordinary traveler care. With a presence in nearly 140 countries, GBT offers a range of services designed to meet the evolving needs of its clients.
Job Overview:
The Corporate Travel Coordinator will play a critical role in supporting our clients' business travel needs, ensuring seamless trip arrangements and providing exceptional customer service. This position requires a strong understanding of corporate travel policies, as well as excellent communication and problem-solving skills.
Key Responsibilities:
- Booking of air, rail, ferry, hotel, car, and other travel-related services
- Creating compelling experiences for each customer interaction, resulting in high levels of customer satisfaction and single-point resolution
- Strong understanding of clients' travel policies and ability to guide and consult customers accordingly
- Driving revenue by promoting preferred suppliers when applicable
- Providing assistance with travel-related matters, including visa clearance, invoice processing, refunds, and cancellations
- Exceeding expectations in terms of service quality delivered to clients
- Maintaining standards and guidelines
Qualifications:
- Minimum 2 years' experience in Amadeus or a similar travel technology platform
- Native or full working proficiency in French and/or English
- Bachelor's degree appreciated
- Minimum 2 years' experience in a similar position within the business travel industry
- Strong customer service skills with a focus on quality
- Excellent written and verbal communication skills
- High knowledge of international geography
- Positive and proactive attitude
- Strong problem-solving and critical thinking skills
- Ability to work independently or as part of a team
- Experience working in a multinational environment
Compensation: The estimated salary for this position is €35,000-€45,000 per year, depending on qualifications and experience.
Location: Spain - Barcelona
American Express Global Business Travel is an equal opportunities employer and welcomes applications from diverse candidates. We strive to maintain a non-discriminatory environment free from intimidation, harassment, or bias based on various grounds.
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