Site Wellness Lead

hace 2 semanas


Laza, Orense, España Teleperformance Spain A tiempo completo

Job Summary

As a Site Wellness Lead at Teleperformance Spain, you will be responsible for planning, implementing, and managing the complete wellness program for the assigned Trust & Safety account operation, at the assigned location. This role requires close collaboration with multiple internal and external stakeholders to create effective strategies that raise awareness, educate, drive employee wellness, enhance mental health, and keep people engaged.

Key Responsibilities

? Ensure that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
? Contribute to MBR, QBR, and HBR meetings with internal and external stakeholders and partners.
? Lead and manage the team of 3rd-party Counsellors in the delivery of their assigned responsibilities.
? Attend and present at client meetings.
? Gather and analyze data to measure the effectiveness of the program content and initiatives.
? Maintain records, documentation, and reports for all wellness activities at site.
? Conduct monthly wellness audits and data reviews to ensure continued compliance with the Minimum Wellness Standards and client requirements.
? Manage client reporting requirements.
? Manage internal reporting requirements.
? Handle internal wellness monthly audits, global audits, and any client audits that may arise.
? Oversee the use of the T&S Wellness application on site.
? Create and maintain monthly wellness calendars.
? Conduct frequent training sessions, including but not limited to "Welcome to Wellness".
? Host frequent employee roundtable sessions.
? Engage with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
? Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
? Work with the global research team on all matters of wellness research.
? Work with local operations teams.
? Complete periodic BATS reviews.

Requirements

? Experience in managing wellness for Trust & Safety/Content Moderation teams.
? Minimum bachelor's degree in psychology, counselling, or related field.
? Strong project management and problem-solving ability.
? Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization).
? Previous experience managing vendors.
? Ability to meet multiple demanding deadlines simultaneously.
? Excellent communication, presentation abilities, and stakeholder management.
? Strong organizational and analytical skills.
? Ability to be flexible, work creatively, and analytically in a problem-solving environment.
? Proficiency in MS Office (Word, Excel, PowerPoint) required.

Competencies

? Collaboration and communication.
? Information gathering and analysis.
? Stakeholder Management.
? Problem Solving.
? Leadership.
? Planning and organizing (Project management).
? Delivering at pace.

Working Hours

Working hours from 9am to 6pm.

Benefits

Competitive salary.
Referral program: bring a friend and get a referral fee (up to 2,000€ depending on the language/project).
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.



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