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Claims Processor Associate
hace 2 meses
At Cigna Healthcare, we're committed to delivering exceptional customer service and ensuring that our customers receive the highest level of support. As a Claims Processor Associate, you will play a critical role in managing all levels of complaints and dealing with customers, providers, and other third parties as required.
Key Responsibilities:- Provide exceptional customer service, striving for first contact resolution and responding within given timelines.
- Manage all administration tasks related to the position, including email, post, fax, and fulfillment.
- Manage all complaints received and ensure compliance with regulations in each country.
- Retention duties: manage cancellation requests to maintain portfolio.
- Call monitoring and quality review to rate team performance.
- Build relationships with internal departments to ensure all resources are utilized to benefit the customer.
- Identify potential process improvements and make recommendations to the team manager.
- Escalate customer complaints and serve as a point of contact for nominated country clients.
- Experience in Life Insurance products, claims environment, and customer service-focused organizations.
- Experience in resolving all levels of complaints.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- Swedish native speaker with a good knowledge of English language.
- Excellent attention to detail, with a high level of accuracy.
- Strong interpersonal skills with excellent verbal and written communication.
About Cigna Healthcare:
Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
