Claims Processor Associate

hace 7 días


Madrid, Madrid, España Cigna A tiempo completo

Job Summary: We are seeking a highly skilled Claims Processor Associate to join our team at Cigna Healthcare. As a Claims Processor Associate, you will be responsible for managing all levels of complaints and dealing with customers, providers, and other third parties as required. You will also be responsible for reporting directly to the Claims Manager of the section.

Key Responsibilities:

  • Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.
  • Manage all administration tasks related to the position, including email, post, fax, and fulfillment.
  • Manage all complaints received and ensure compliance with regulations in each country.
  • Retention duties: manage cancellation requests to maintain portfolio.
  • Call monitoring and quality review to rate team performance.
  • Build relations with internal departments to ensure all resources are utilized to the benefit of the customer.
  • Identify potential process improvements and make recommendations to the Team Manager.
  • Escalation of customer complaints.
  • Point of contact for nominated country clients.

Requirements:

  • Experience in Life Insurance products, claims environment, and customer service-focused organization.
  • Experience in all-level complaints resolution.
  • Experience working in a Contact Centre environment.
  • Ability to meet/exceed targets and manage multiple priorities.
  • Proficient in Microsoft Office applications.
  • Swedish native speaker with a good knowledge of English language.
  • Any other European language will be a plus.


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