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Claims Processor Associate: Swedish Language Expert
hace 1 mes
Job Title: Claims Processor Associate: Swedish Language Expert
Job Summary:
We are seeking a highly skilled Claims Processor Associate with native-level proficiency in Swedish to join our team. As a Claims Processor Associate, you will be responsible for managing all levels of complaints and dealing with customers, providers, and other third parties as required.
Key Responsibilities:
- Manage all level complaints and deal with customers, providers, and other third parties as required.
- Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.
- Manage all administration tasks related to the position, including email, post, fax, and fulfillment.
- Manage all complaints received and ensure compliance with regulations in each country.
- Build relations with internal departments to ensure all resources are utilized to the benefit of the customer.
- Identify potential process improvements and make recommendations to the Team Manager.
- Actively support other team members and provide resources to enable all team goals to be achieved.
- Escalate customer complaints and be the point of contact for nominated country clients.
Requirements:
- Experience in Life Insurance products, claims environment, and customer service-focused organizations.
- Experience in all level Complaints resolution.
- Experience of working in a Contact Centre environment.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- Swedish native speaker with a good knowledge of English language.
- Excellent attention to detail, with a high level of accuracy.
- Strong interpersonal skills with excellent verbal and written communication to internal and external clients.
- Desirable Commercial skills.
About Cigna Healthcare:
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
