Operational Transformation Manager

hace 5 días


Madrid, Madrid, España Carrier Global Corporation A tiempo completo

About Us
Carrier Global Corporation is a leading provider of innovative solutions for the built environment. We empower our customers to create healthier, sustainable spaces that improve the quality of life.

Your Role
We are seeking an experienced Operational Hub Lead to support the implementation of back-office transformation activities within our business. As the successful candidate, you will work closely with our Service back-office team to develop and implement process improvements and alignment across the function.

Key Responsibilities
• Work collaboratively with operations and administration teams to identify opportunities for efficiency gains and best practices in service delivery.
• Assist with project planning and implementation of new systems roll-out, ensuring seamless integration with existing processes.
• Facilitate the adoption of new systems and processes, providing guidance and support to team members as needed.
• Manage day-to-day operations of back-office functions, driving operational achievements and excellence.
• Provide technical aftersales guidance and support, leveraging your expertise to drive customer satisfaction.
• Analyze business data and reports to inform solutions and drive improvement initiatives.

Requirements
We are looking for a seasoned professional with hands-on experience in leading and managing process execution, projects, and tactics within their area of work. Key qualifications include:
• Bachelor's degree in Engineering or Technical field.
• Subject matter expertise in service delivery, identifying typical business requirements, challenges, risks, and mitigations or solutions.
• High level of technical competence with relevant experience within a global company in either Engineering or Operations delivery.
• Ability to work with and manage multiple stakeholders, including key customers and partners.
• Experience in quality/warranty management and leading teams.

What We Offer
Candidates can look forward to a dynamic work environment and culture, where they can grow their careers through professional development opportunities. Our competitive salary and benefits package includes health insurance, flexible schedules, and more.



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