Digital Transformation Manager

hace 7 horas


Madrid, Madrid, España Genpact A tiempo completo

Job Overview

We are seeking an experienced Digital Transformation Manager to join our team in Spain. As a key member of our organization, you will be responsible for leading the implementation and integration of new digital tools and software within our clients' organizations.

About the Role

This is a senior-level position that requires a strong understanding of technology and project management skills. You will work closely with our clients to define project scope, objectives, and requirements, and coordinate with internal teams to ensure smooth implementation and integration.

Main Responsibilities

  • Collaborate with stakeholders to define project scope, objectives, and requirements
  • Coordinate with internal teams to ensure smooth implementation and integration
  • Conduct training sessions or workshops to educate employees on using new digital tools
  • Conduct post-implementation reviews to evaluate the effectiveness and impact of digital tools
  • Provide ongoing support and troubleshooting for users of digital tools
  • Achieve KPIs/SLAs contractually agreed with customers as hygiene, continuously improving on performance benchmarks
  • Analyze data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
  • Owning implementation and delivery of Operational Excellence Framework including Visual Management System
  • Utilize capacity management tools to rightly schedule resources to meet demand for operations
  • Ensure teams have all operational resources, for example but not limited to IT, Facility, Training, etc.
  • Own creation, update, and maintenance of Standard Operation Procedures and Knowledge Management tool on new tools
  • Create reporting both for client and Genpact management for Operations review
  • Identify recurrent problems/issues in Operations and resolve
  • Showcase and practice excellent client handling skills to ensure successful NPS scores and customer satisfaction
  • Escalation tracking and resolution for client issues
  • Be part of the client organization to drive improvement projects
  • Own and hold periodic reviews with clients on Operational performance

Requirements and Qualifications

  • Bachelor's degree in Business Administration, Computer Science, or related field
  • Minimum 5 years of experience in digital transformation, project management, or related field
  • Strong understanding of technology and project management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience working with clients in a consultative capacity

Salary and Benefits

The salary for this position is approximately €60,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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