Senior CX Leader, Europe
hace 2 semanas
Job Title: Senior CX Leader, Europe
Job Summary:
As the Senior CX Leader for Europe, you will be responsible for setting and leading the implementation of the CX strategy across the region. Your focus will be on improving customer satisfaction, retention, and commercial performance for Rentokil Initial. You will own the blueprint for the customer experience and deliver this vision through annual action plans in partnership with countries and suppliers.
Key Responsibilities:
• Ensure Programme deliverables and approaches are aligned with the CX Blueprint and three-year CX Strategy for the region.
• Sign off relevant Programme documentation that drives key deliverables, such as PIDs, benefits, change requests, etc.
• Support the Programme to define solutions that take account of the Blueprint as well as current challenges/constraints within markets.
• Be the Voice of the Customer in our business, raising awareness and securing buy-in at all levels for the target experiences we want to give our customers.
• Update and re-baseline the Blueprint as necessary, including taking account of market and technology developments and opportunities.
• Work with markets and regional/group partners to set and then coordinate the delivery of annual business plans that make the Blueprint real and enhance the experience we are giving to our customers.
Requirements:
• Experienced CX/customer service leader at a senior level.
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