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Marketing - Customer Education Content Strategist
hace 2 meses
The Adaptavist Group is seeking an experienced Instructional Designer to join our Customer Education team. As a key member of our team, you will be responsible for designing and developing high-quality educational content for our ScriptRunner product suite.
Key Responsibilities- Research and analyze software products and their users to identify learning needs and opportunities
- Design and develop educational content, including video demos, product walkthroughs, and longer-form video training courses
- Collaborate with product teams to evaluate outcomes and iterate on content
- Provide consultation and advice to product managers and product marketing managers on educational content opportunities and requests
- Work with the Customer Education team to enhance visual content, particularly video and animation
- Ensure that product users meet their educational needs
- Proven experience in producing educational content
- Experience as an educator, whether through instructional design, training, or teaching
- Very good existing knowledge of Atlassian Jira as an end user
- Ability to turn complex subject matter into inspiring written explanation and demonstration
- Previous experience delivering sometimes-technical information in an engaging manner
- Experience turning written content into high-quality video assets
- Ability to work to a branded tone and voice and adopt style to circumstances
- Performative experience or ability for voiceover work as required
- Experience or demonstrated ability to conduct needs analyses or similar research
- Confident working in an agile environment
- Excellent communication skills, both verbal and written
- Ability to work on a remote team using Slack and other communication tools
- Advanced knowledge of Atlassian tools, including Jira
- Experience using Camtasia, Premiere, After Effects
- Experience in writing educational content on software or tech
- Some prior scripting experience
- Experience in demonstrating the value of training content as part of the marketing funnel
- Experience using Atlassian Confluence
- Experience within a fast-paced, fast-growth Tech start-up environment
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world's most trusted technology ecosystems.
