Strategic Route Optimization Specialist

hace 1 semana


Madrid, Madrid, España Zeronorth A tiempo completo

About ZeroNorth

At ZeroNorth, we are driving the maritime industry towards a sustainable future by harnessing the power of digital innovation. Our solutions go beyond optimizing business operations; they are designed to significantly reduce CO2 emissions, making global trade greener.

Data-Driven Decision Making

We leverage innovative technology and trusted data to provide real-time insights that ensure seamless information flow from ship to shore and across the entire value chain. By processing billions of data points, we empower our customers to make informed decisions that benefit both their bottom line and the planet.

Achieving Commercial Success with Sustainability

We partner with our customers at every step of their journey toward sustainability and digital excellence. Our team is dedicated to solving complex challenges, aligning commercial goals with environmental responsibility. True success for us empowers customers to make informed decisions that drive both profitability and positive impact on the environment.

The Voyage Optimization Analyst Role

You will be a key member of our Customer Experience and Professional Services team in Chennai, India, working closely with Commercial Operators and masters on customer end as well as Customer Experience and Customer Success teams within ZeroNorth.

Responsibilities

  • Understand the processes employed on various functions of the ZeroNorth optimization platform
  • Execute customer vessel's voyages and advise optimum routes and speeds in conjunction with customer's commercial needs and agreements
  • Monitor customer fleet to ensure maximum financial benefit is achieved through use of the ZN platform and communicate with operators/masters to implement changes
  • Analyze completed voyages and provide reports/feedback to internal and external stakeholders including voyage performance and claims evaluation
  • Assist customer success teams during successful onboarding and scaling up of existing customers
  • Maintain effective relationships with product management and various internal key stakeholders and recommend resolutions as per customer specification as well as help build new revenue streams
  • Contribute to root cause analysis on wins/losses and communicate lessons learned across different teams
  • Provide professional after-sales support to maximize customer loyalty
  • Expand knowledge of the industry as well as the competitive posture of the company

What We're Looking For

We are seeking an experienced individual with 3 years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer looking for a permanent role. You should be tech and data driven, able to quickly learn new technology products and become proficient and efficient. Self-motivation, accountability, agility, and focus on exceeding customer expectations are essential qualities for this role. Additionally, you should excel in project management, have excellent communication- and teamwork skills, be nimble, and pay great attention to details to ensure great user experiences and quality in everything you do.

Salary Information

The estimated annual salary for this position is $65,000-$80,000 depending on location and experience.



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