Technical Support Specialist

hace 4 semanas


Gijón, Asturias, España Geco Asia Pte Ltd A tiempo completo
Job Title: Technical Support Specialist

We are seeking a highly motivated and experienced Technical Support Specialist to join our dynamic team at Geco Asia Pte Ltd.

Key Responsibilities:
  • Provide technical and business support for sales and customer-facing roles along core systems (CRM) and processes (quote to fulfill).
  • Handle and resolve end-user business inquiries by detecting the issue through relevant questions, guiding the user through troubleshooting steps, and identifying and handing over complex scenarios or escalations through the right channels.
  • Execute across multiple support channels: knowledge bases, chatbots, tickets, system workflows, Zoom/call-out, MS Teams collaboration.
Requirements:
  • Bachelor's degree or related experience in any related fields (sales, support, business management).
  • At least 3+ years of experience in technical, business, or other types of support desk or sales operations roles.
  • SaaS/Cloud experience is a benefit.
  • Fluent in spoken and written English – Experience in working with different cultures from across the world.
Working Conditions:

Deliver work mostly virtually but with a potential change to in-office either 2/5 days or 1/5 days for team members with lengthy travel times as agreed with the team lead.

Work within this 24hr service with planned schedules (9hrs incl. 1hr break and required handover times) as follows: Americas time zone (6 positions) – 10:00 pm – 7:00 am.



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