Lead - Atlas Balance Statement Specialist

hace 3 semanas


Barcelona, Barcelona, España Sap Se A tiempo completo
Lead the Way in Atlas Balance Statement Validation

SAP is a company that enables individuals to bring out their best. Our culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values differences, flexibility, and purpose-driven work. We offer a collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

What You'll Do
  • Validate the Balance sheet and ensure its accuracy.
  • Align with stakeholders involved in generating the Balance statement.
  • Review and improve the End-to-End Balance statement process.
  • Escalate issues when needed and ensure timely delivery of the Balance statement.
  • Measure and improve customer experience levels.
  • Onboard and train new support team members.
  • Analyze support workflows and suggest improvements.
  • Communicate effectively with the Leadership team and the team.
  • Review OLA with internal stakeholders and align with the ATLAS IT team.
What You'll Bring
  • 6+ years of experience in Operations support model.
  • Strong Leadership skills and Stakeholder management.
  • Experience in delivering frontline customer management.
  • Experience in managing Finance & Accounting aspects of customer accounts.
  • 3-5 years of hands-on experience in ITIL Process.
  • Project management experience in transition &/or service introduction.
  • Demonstrated understanding of common customer service tools and processes.
  • Ability to communicate effectively with senior executives/management.
  • Excellent analytical and problem-solving skills.
  • Attention to detail and accuracy in financial data analysis and reporting.
  • Ability to work independently and collaboratively in a team environment.
  • Effective communication and interpersonal skills.
  • Experience in a multinational or cross-cultural work environment.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.



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  • Barcelona, Barcelona, España Sap Se A tiempo completo

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