Senior Building Management System Specialist
hace 2 días
Amazon Operations is at the heart of the customer experience, ensuring seamless delivery from desktop to doorstep. We're seeking a seasoned Senior Building Management System (BMS) Specialist to lead and mentor a newly established team, maintaining and optimizing global services for unparalleled customer experiences.
Key Responsibilities:- Support and mentor fellow BMS Specialists in a collaborative and innovative work environment.
- Develop and execute a comprehensive strategy for maintaining, improving, and expanding global support services.
- Design, implement, and manage advanced BMS Standard Operating Procedures, Policies, specifications, and processes scalable across the globe.
- Maintain and optimize BMS technologies, IoT platforms, and data analytics.
- Monitor and maintain ticket/work order processes and queues, ensuring customer care and quality meet high standards.
- Monitor and analyze BMS data to proactively identify opportunities for optimization, energy efficiency, and cost savings.
- Establish and maintain strong relationships with internal stakeholders and external clients, ensuring a customer-centric approach.
- Provide strategic insights and recommendations to management on BMS trends, improvements, issues, team skillsets, industry best practices, and emerging technologies.
- Manage project timelines, budgets, and resources, ensuring successful execution of BMS initiatives.
- Collaborate closely with WWRE, D&C, Sustainability, RME, and other stakeholders to comprehend customer requirements, business objectives, and operational needs.
- Stay current with industry regulations, standards, and certifications to ensure compliance and best-in-class performance.
- Drive a culture of innovation, continuous improvement, and knowledge sharing within the team.
- Flexible to working shifts to ensure 24/7 BMS support team and BMS customers receive timely support.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field (or equivalent practical work experience).
- Extensive experience in BMS programming and automation, within building controls or related field.
- Strong knowledge and troubleshooting of control signals (VDC, mA) and low voltage power (24-AC/DC).
- Ability to integrate and remotely troubleshoot multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization.
- Ability to remotely troubleshoot IP communications issues for networks such as Niagara Fox, MQTT, BACnet/IP, and SNMP.
- Deep understanding of HVAC, lighting, security, and other building systems, as well as energy management principles.
- Demonstrated ability to manage and prioritize multiple projects in a dynamic environment.
- Proficiency in Spanish, to B1 or B2 level.
Amazon is an equal opportunities employer, believing passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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