Multilingual Team Lead Opportunity in Athens, Greece
hace 3 semanas
Role Overview:
We are seeking a highly skilled and experienced Multilingual Team Lead to join our team at Recruitment Direct in Athens, Greece. The successful candidate will be responsible for leading a dynamic team of Advisors in a fast-paced call center environment.
About the Client:
The client is a leading online marketplace offering heavily discounted goods primarily shipped from China to various international markets. This is an excellent opportunity for someone looking to make a difference in their career while working in a growing and international company.
Key Responsibilities:
- Team Management & Development: Proactively manage absenteeism and attrition. Conduct return-to-work and exit interviews. Hold formal quarterly performance reviews and monthly 1:1 meetings.
- Performance Monitoring: Track and assess Advisors' performance against key KPIs. Use performance management tools to address underperformance. Provide recognition and rewards for exceptional performance.
- Communication & Team Culture: Facilitate open, two-way communication within the team. Ensure key messages and updates are shared effectively. Foster a team environment that values commitment, loyalty, and pride.
- Training & Coaching: Provide continuous coaching, skill development, and career growth opportunities.
- Client & Campaign Management: Monitor Advisor calls (via iCoach) to ensure performance goals are met. Communicate client/campaign issues promptly to the Operations Manager. Implement processes to improve client satisfaction survey scores.
Compensation Package:
- Gross Monthly Salary: €1500 including language bonus
- Performance Bonus: Up to 10% (based on KPIs) after the first 3 months
- Medical Insurance: Private insurance via Generali
- Meal Vouchers: €5 per working day (UpHellas Card)
- Holidays & Bonuses: Annual Leave: 1.67 business days per month (per Greek law, first year). Public Holidays: Greek public holidays apply. Compensation provided for working on public holidays. Seasonal Bonuses: Easter Bonus: Half a monthly salary Summer Bonus: Half a monthly salary Christmas Bonus: Full monthly salary
Estimate Salary Range: Based on industry standards and considering the location, we estimate the salary range for this position to be between €1300 - €1700 per month, depending on experience and qualifications.
This is a fantastic opportunity to lead a dynamic team in a growing, international call center environment while benefiting from a comprehensive compensation package and career development opportunities.
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