Global CRM Director
hace 1 semana
Job Summary
The Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms. The Director of CRM works closely with other departments, such as marketing, sales, product, and analytics, to ensure alignment and integration of CRM goals and initiatives.
Key Responsibilities
• Lead the Global CRM team and manage the day-to-day operations of CRM activities.
• Define and monitor CRM KPIs and metrics, such as customer lifetime value, retention rate, churn rate, and net promoter score.
• Develop and implement CRM strategies and best practices to acquire and retain customers, and to increase customer loyalty, retention, and satisfaction.
• Design, execute, and evaluate CRM campaigns and programs across multiple channels and platforms, such as email, SMS, push notifications, web, and mobile.
• Segment and target customers based on their behavior, preferences, and needs, and deliver personalized and relevant messages and offers.
• Test and optimize CRM campaigns and programs to improve performance and ROI.
• Analyze and report on the impact and effectiveness of CRM campaigns and programs – provide insights and recommendations for improvement.
• Collaborate with other departments, such as marketing, sales, product, and analytics, to ensure alignment and integration of CRM goals and initiatives.
Qualifications
Bachelor's degree in marketing, business, or related field. Master's preferred. Minimum 10+ years of experience in CRM, customer loyalty, or retention marketing. Strong depth in analytics and ROI optimization of CRM programs. Proven track record of developing and implementing successful CRM strategies and campaigns. Strong knowledge of CRM tools and platforms, such as Salesforce, HubSpot, etc. Strength in data analysis and reporting, and familiarity with CRM metrics and KPIs. Excellent communication, presentation, and leadership skills. Ability to work in a fast-paced and dynamic environment. Customer-centric and results-oriented mindset.
Compensation
The base pay range for this role is $146,650 to $234,600 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
-
Global CRM Director
hace 2 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob Title: Director of Global CRMThe Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms.Responsibilities...
-
Global CRM Director
hace 2 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob DescriptionThe Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.The Director of CRM oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms.Responsibilities include...
-
Global CRM Director
hace 2 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob Title: Director of Global CRMJob Summary:The Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms. The...
-
Global CRM Director
hace 3 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoDirector of Global CRM Job DescriptionThe Director of Global CRM is a key leadership role responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and...
-
Global CRM Director
hace 3 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoDirector of Global CRM Job DescriptionThe Director of Global CRM is a key leadership role responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and...
-
Global CRM Director
hace 2 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob SummaryThe Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms.Responsibilities include leading the Global...
-
Global CRM Director
hace 3 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoDirector of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. As a key member of our team, you will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and...
-
Global CRM Director
hace 3 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoDirector of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. As a key member of our team, you will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and...
-
Global CRM Director
hace 1 semana
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob SummaryThe Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms. The Director of CRM works closely with...
-
Global CRM Director
hace 1 semana
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob SummaryThe Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms.Responsibility spans both Consumer and...
-
Global CRM Director
hace 1 semana
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob SummaryThe Global CRM Director is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms.Responsibilities include leading the Global CRM...
-
Global CRM Strategist
hace 3 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoDirector of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. The successful candidate will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.Key...
-
Global CRM Strategist
hace 3 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoDirector of Global CRMAt Hewlett-Packard, we are seeking a highly skilled and experienced Director of Global CRM to lead our customer relationship management efforts. The successful candidate will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.Key...
-
Global CRM Specialist
hace 1 semana
Valencia, Valencia, España G-Star Raw A tiempo completoWe are seeking a highly skilled Global CRM Specialist to join our team at G-Star Raw. As a key member of our Global CRM team, you will be responsible for developing and executing global brand & seasonal CRM campaigns, while closely analyzing the consumer journey and optimizing online visits, conversion, and revenue.Key responsibilities include managing the...
-
Global CRM Specialist
hace 1 semana
Valencia, Valencia, España G-Star A tiempo completoWe are G-Star, a denim company that believes in the power of innovation and progress. Our Global CRM Specialist will be a key player in developing and executing global brand and seasonal CRM campaigns, focusing on the consumer journey and optimizing online visits, conversion, and revenue.Key Responsibilities:Manage the global CRM calendar for our different...
-
Global CRM Specialist
hace 2 semanas
Valencia, Valencia, España G-Star A tiempo completoWe are seeking a highly skilled Global CRM Specialist to join our team at G-STAR in Valencia. As a key member of our Global CRM team, you will be responsible for developing and executing global brand and seasonal CRM campaigns, analyzing consumer journeys, and optimizing online visits, conversion, and revenue.Key responsibilities include managing the global...
-
Crm Specialist
hace 2 semanas
Valencia, Valencia, España G-Star A tiempo completoGlobal CRM SpecialistWe're looking for a talented Global CRM Specialist to join our team at G-Star. As a specialist in CRM campaigns, you'll be responsible for developing and executing global brand and seasonal campaigns, analyzing consumer journeys, and optimizing online visits, conversion, and revenue.Key Responsibilities:Manage the global CRM calendar for...
-
Director of Global Customer Relationship Management
hace 2 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob Title: Director of Global CRMThe Director of Global CRM is a strategic leader responsible for developing and implementing customer relationship management (CRM) strategies to drive customer loyalty, retention, and satisfaction across the globe.Key Responsibilities:Develop and execute CRM strategies to acquire and retain customers, and to optimize...
-
Global Sales Director
hace 1 semana
Valencia, Valencia, España Manning Global Ag A tiempo completoJob Description Manning Global Ag, a global leading provider of digital retail solutions, is seeking a highly skilled Sales and Marketing Strategist to join their business in Spain.Key Responsibilities:• Generate sales and marketing opportunities to drive revenue growth• Develop and implement strategic business plans to expand the company's customer...
-
Director of Global Customer Relationships
hace 3 semanas
Valencia, Valencia, España Hewlett-Packard A tiempo completoJob Title: Director of Global CRMJob Summary:The Director of Global CRM is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role oversees the design, execution, and analysis of CRM campaigns and programs across multiple channels and platforms.Key...
