International Insurance Coordinator

hace 7 días


Barcelona, Barcelona, España Zurich A tiempo completo

Job Overview

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Zurich is a leading insurance company that operates globally. We are currently seeking an International Insurance Coordinator to join our team.

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About the Role

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The primary objective of this position is to provide coordination with Zurich offices worldwide, manage end-to-end international program servicing on international program business service delivery, including customer service requirements, service proposition, and handling of various service delivery issues to enhance customer experience.

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This role is essential in ensuring the smooth operation of our international insurance programs across more than 24 countries. The ideal candidate will thrive in a team-oriented environment and possess strong administrative skills.

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Main Responsibilities

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Take ownership of IT incidents reported by users, monitor incident queues, and prioritize them based on their impact and urgency.

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Conduct quality checks on insurance conditions documented on internal platforms, ensuring accuracy and compliance for various Lines of Business across Zurich Entities worldwide.

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Act as an information bridge between producing and receiving countries, facilitating effective communication and support regarding the internal tools used in our international programs.

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Support stakeholders by providing timely feedback regarding any identified issues and follow up with clear communication for additional clarifications as needed.

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Collaborate with teams to ensure alignment and provide end-to-end support on instructions across different IT systems utilized within Zurich Entities on an international level.

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Direct contact with offshoring team who supports with administrative work and manual activities for population of documentation and internal IT systems.

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Thorough Quality Check of all the activities performed by the offshoring team and reporting of any errors and mistakes for continuous quality improvement.

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Daily contact with our international counterparts involved in implementation of Zurich Insurance locally (more than 30 countries).

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Support Central Project Team with development and implementation of new technological and digital solutions.

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Requirements

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We are looking for a highly organized and detail-oriented individual with excellent communication skills.

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Must have:

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  • \
  • High school diploma/GED (high school equivalency)\
  • 4+ years of administrative experience\
  • Microsoft Office experience\
  • Solid verbal and written communication skills in English, other languages would be much appreciated\
  • Problem-solving oriented\
  • Detailed focused\
  • Team player\
  • Fast learner and adaptable to changes\
  • Well-organized, proactive, and priority-handling skills\
  • FP on administrative, international trade, or international relations (other degrees also welcomed)\
  • Customer service experience\
  • An estimated salary of $60,000 - $80,000 per year, depending on location and experience.\
  • A competitive benefits package, including health insurance, retirement plan, and paid time off.\
  • Ongoing training and development opportunities to enhance your skills and career growth.\

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