International Insurance Coordinator
hace 7 días
Job Overview
\Zurich is a leading insurance company that operates globally. We are currently seeking an International Insurance Coordinator to join our team.
\About the Role
\The primary objective of this position is to provide coordination with Zurich offices worldwide, manage end-to-end international program servicing on international program business service delivery, including customer service requirements, service proposition, and handling of various service delivery issues to enhance customer experience.
\This role is essential in ensuring the smooth operation of our international insurance programs across more than 24 countries. The ideal candidate will thrive in a team-oriented environment and possess strong administrative skills.
\Main Responsibilities
\Take ownership of IT incidents reported by users, monitor incident queues, and prioritize them based on their impact and urgency.
\Conduct quality checks on insurance conditions documented on internal platforms, ensuring accuracy and compliance for various Lines of Business across Zurich Entities worldwide.
\Act as an information bridge between producing and receiving countries, facilitating effective communication and support regarding the internal tools used in our international programs.
\Support stakeholders by providing timely feedback regarding any identified issues and follow up with clear communication for additional clarifications as needed.
\Collaborate with teams to ensure alignment and provide end-to-end support on instructions across different IT systems utilized within Zurich Entities on an international level.
\Direct contact with offshoring team who supports with administrative work and manual activities for population of documentation and internal IT systems.
\Thorough Quality Check of all the activities performed by the offshoring team and reporting of any errors and mistakes for continuous quality improvement.
\Daily contact with our international counterparts involved in implementation of Zurich Insurance locally (more than 30 countries).
\Support Central Project Team with development and implementation of new technological and digital solutions.
\Requirements
\We are looking for a highly organized and detail-oriented individual with excellent communication skills.
\Must have:
\- \
- High school diploma/GED (high school equivalency)\
- 4+ years of administrative experience\
- Microsoft Office experience\
- Solid verbal and written communication skills in English, other languages would be much appreciated\
- Problem-solving oriented\
- Detailed focused\
- Team player\
- Fast learner and adaptable to changes\
- Well-organized, proactive, and priority-handling skills\
- FP on administrative, international trade, or international relations (other degrees also welcomed)\
- Customer service experience\
- An estimated salary of $60,000 - $80,000 per year, depending on location and experience.\
- A competitive benefits package, including health insurance, retirement plan, and paid time off.\
- Ongoing training and development opportunities to enhance your skills and career growth.\
Join Our Team
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