Strategic Support Team Manager
hace 3 semanas
We are Abitu, a software development company based in Barcelona and Long Beach, California. Our mission is to make STEM work more meaningful for people. We develop tools for education, scientific, and publishing communities, working with prominent players like Google Workspace, Moodle, Blackboard, Canvas, and Microsoft Office.
Overview
Abitu is seeking an experienced Strategic Support Team Manager to lead our Technical Support team. The successful candidate will be responsible for managing the team's needs, goals, and performance. If you have a passion for leadership and technical support, this role may be for you.
Salary
The estimated salary for this position is $80,000 - $120,000 per year, depending on experience and qualifications.
Job Description
The Strategic Support Team Manager will be responsible for:
- Managing the Technical Support team to ensure timely resolution of customer inquiries and issues
- Developing and implementing strategies to improve team performance and productivity
- Collaborating with other teams to ensure effective communication and coordination
- Maintaining and updating public documentation and technical support processes
Required Skills and Qualifications
To succeed in this role, you should have:
- Leadership and management experience, preferably in a technical support environment
- Excellent communication and interpersonal skills
- Basic programming knowledge and understanding of cloud and on-premises services
- Fluent English language skills, both spoken and written
Benefits
Abitu offers a competitive salary, flexible working hours, private health insurance, and a hybrid work environment. We also provide opportunities for professional growth and development.
Location
This position is open to candidates based in Barcelona or Long Beach, California.
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