Solution Designer Service Desk and Workplace Expert

hace 5 días

Alcobendas, Madrid, España Mercedes-Benz A tiempo completo
About the Role

We are seeking a highly skilled Solution Designer Service Desk and Workplace to join our team at Mercedes-Benz. As a key member of our IT Operations team, you will be responsible for designing and implementing business-specific solutions that meet the needs of our organization.

Key Responsibilities
  • Demand Management, Projects, and Business Consulting: Plan, coordinate, and implement IT projects, transforming business objectives into IT deliverables. Provide consulting to business partners on tailored IT services and solutions, and propose innovative solutions to meet their needs.
  • Operations Management: Monitor, track, and troubleshoot services towers of Service Desk and Workplace, providing corrective actions as needed.
  • Information Security and Data Protection, Risk, and Compliance: Manage information security risk and compliance for the region, implementing and executing IT Security concepts based on ITM standards. Ensure all activities are delivered, track audit and compliance closure, and implement all KPIs.
  • IT Strategy: Execute the IT infrastructure strategy based on the local and regional business strategy and the global IT strategy. Ensure business needs are met, and IT and business are aligned at the country/cluster/regional level. Manage the IT environment and systems portfolio over the long term to achieve synergies, efficiency, and standardization.
Requirements
  • Education: Degree in IT and/or Industrial/Economics Engineering/Business Administration and/or Higher Education on IT System Administration and networking or similar.
  • Experience: Proven knowledge of IT infrastructure environment from IT device manufacturers: Cisco, Checkpoint, Microsoft, NetApp, VM-ware or others. Minimum of 5 years of experience in the area of expertise.
  • Skills: Negotiation and conflict resolution skills, expert user of relevant office systems, self-initiative, high flexibility in working schedule, high reliability in delivering results, and customer orientation.
What We Offer
  • Hybrid Work Model: Flexible working hours and remote work options.
  • Employee Benefits: Employee events, employee discounts, meal allowances, and a good connection to public transportation.

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