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Crm Solution Development Specialist

hace 2 meses


Alcobendas, Madrid, España Mygwork A tiempo completo

About Mygwork

Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We value diversity and strive to create a workplace where everyone feels welcome and supported.

About the Role

We are seeking a skilled Crm Solution Development Specialist to join our team. As a D365 Customer Engagement (CE) Developer, you will be responsible for designing and implementing CRM solutions for our clients across all phases of our projects.

Key Responsibilities

  • Apply subject matter expertise to design and implement CRM solutions for clients
  • Liaise between clients and project teams to solve problems using CRM solutions
  • Work with global teams on CE technology implementation and maintenance projects
  • Collaborate with functional teams to ensure requirements are understood
  • Prototype, configure, and test business processes
  • Enable the design of conceptual architecture and technical solutions
  • Use key performance indicators (KPIs) to measure and test the quality of projects
  • Improve clients' business by identifying potential challenges and supporting continuous improvement through their CRM system

Requirements

  • Proved experience on Dynamics CRM Customer Service Unified Service Desk
  • Desirable: Genesys CTI Integration Experience
  • Strong consulting skills and client-facing experience with an implementation partner and/or end user
  • Bachelor's degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience

About You

We are looking for a team player with strong analytical and problem-solving skills. You should be able to communicate effectively and work well under pressure. If you are a self-motivated and innovative individual with a passion for technology, we encourage you to apply.

What We Offer

  • Opportunity to work for Microsoft's Global Alliance Partner of the Year
  • Exceptional development and training opportunities
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers

Why Work with Us

We are a company that values diversity and inclusion. We strive to create a workplace where everyone feels welcome and supported. We offer a range of benefits and opportunities for growth and development. If you are looking for a challenging and rewarding career, we encourage you to apply.