Senior Quantitative UX Researcher
hace 17 horas
At Dow Jones, we're committed to delivering exceptional customer experiences that meet the evolving needs of our users. As a Senior Quantitative UX Researcher, you'll play a critical role in driving our efforts to transform and improve digital experiences, leveraging data and insights to inform product and UX priorities.
About the RoleThis is a highly collaborative role that requires partnerships with Experience Architecture, Experience Design, Customer Insights, Engineering, Operations, and Product teams, as well as SMEs and partners across Dow Jones. You'll report to the VP, Customer Insights.
Responsibilities- Lead user research efforts to understand user needs and behaviors, generating insights that fuel ideation and evaluate designs.
- Investigate user behavior and user needs using empirical research methods, including logs analysis, survey research, path modeling, and regression analysis.
- Define and measure quantitative UX topics, goals, and metrics in collaboration with Experience Designers, Experience Architects, Data Scientists, Engineers, and Product Managers.
- Gather, analyze, and make sense of UX data and usage metrics to better understand behavior, generating essential inputs for designing useful, usable products that meet and exceed user needs.
- Work independently to design, execute, and analyze quantitative research studies, running large-scale surveys, experimental design tests, statistical analyses, developing reports, and building dashboards.
- Use methods and tools that include survey research, in-product testing, behavioral analytics, regression analysis, and logs analysis.
- Examine existing data and product designs to generate hypotheses and plans for high-impact research.
- Work with data teams to query and synthesize insights that support designers' or product managers' hypotheses.
- Possess a Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field, or equivalent practical experience.
- Have 3+ years of product research experience in an applied setting.
- Be experienced with descriptive, inferential, and multivariate statistics, as well as experimental design.
- Have experience analyzing and presenting behavioral data from Adobe Analytics, as well as user testing data from UserZoom and Optimal Workshop.
- Familiarity with survey design and analysis, with the ability to write eloquent, accessible surveys in user-friendly language that maximize learnings while minimizing cognitive load on respondents.
- Experience designing, collecting, and analyzing data from site intercepts.
- Proficiency in statistical analysis software (such as SPSS, Qualtrics) and data visualization tools (Tableau, BigQuery).
- Ability to translate complex data into actionable insights and concrete recommendations for improving the user experience.
- Strong proficiency with G-suite products and experience with professional collaboration tools such as Jira, Miro, Confluence, and Airtable.
- Comfortable in a hybrid working environment and know how to influence from a distance.
- Experience with industry-standard digital product design tools (Figma, Adobe CC, Miro).
- Understanding of user-centered design principles.
- Excellent written and verbal communication skills with the ability to present research findings and recommendations to both technical and non-technical stakeholders.
- 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
- Experience translating research findings into strategic narratives.
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