Technical Support Expert
hace 6 días
We are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board International. As a Product Support Specialist, you will work closely with our customers and business partners to enable their success using the Board Platform.
Key Responsibilities- Investigate and Resolve Complex Issues: Investigate and resolve complex technical issues related to the Board Platform, including front-end and back-end components.
- Collaborate with Cross-Functional Teams: Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales, and Sales Consultants to resolve highly complex technical issues related to solution deployment.
- Communicate with Customers: Communicate with customers via ticketing platform and other means to provide timely and effective support.
- Document Knowledge Base Articles: Research and document issues as Knowledge Base articles to improve the overall customer experience.
- Support Implementation Projects: Attend and support implementation projects onsite when required.
- Meet Premium Support Obligations: Meet Board's Premium Support obligations to customers and ensure adherence thereto.
- Bachelor's/Master's Degree: Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
- Experience with SaaS and EPM Software: First experience with SaaS and Enterprise Performance Management (EPM) software (preferred).
- Customer Support Experience: First experience working in a customer support role using a case management platform.
- Technical Skills: Experience with Client/Server Operating Systems and Cloud solutions, knowledge of Network Management advantageous, familiarity with SQL and ODBC data source connections will be a plus.
- Soft Skills: Quick learner with the ability to understand and learn complex systems communicating with different stakeholders, ability to work against tight deadlines within an exciting environment, strong skills and passion in critical thinking, decision making, problem solving, and attention to detail, excellent written and verbal communication skills, very good German and English knowledge, excellent Spanish knowledge.
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Technical Support Specialist
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Technical Support Specialist
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Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
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Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Specialist
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Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Specialist
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