Customer Success Manager, Principal

hace 3 semanas

Barcelona, Barcelona, España Ptc A tiempo completo

At PTC, we're transforming the world by bringing the physical and digital worlds together. Our software enables companies to improve operations, create better products, and empower people in all aspects of their business.

We're a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The PTC Customer Success Management team is responsible for the growth and success of our Enterprise customers by helping them get the most value out of their investments in PTC solutions.

We're passionate about the customer experience and devoted to their success. Customer Success is our purpose.

The Customer Success Manager is a critical component within the account team, emphasizing significant contributions to solution adoption and value realization, coupled with delivering robust account management support.

This exciting position offers the opportunity to interface with senior leaders, provide guidance to executive, program, and technical teams, as well as act as the voice of the customer within PTC.

Customer Success Managers are naturally curious about PTC solutions and the domains they are used in and seek hands-on experience while working with experts in the field to best understand how PTC's solutions help our customers meet their business objectives.

If you have deep domain and relationship management experience, we want you to join our team.

Responsibilities:

Advance PTC's relationship with Direct Strategic/Enterprise and Commercial customers.

Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.

Function as a trusted advisor for the client's executive, program and technical teams, collaborating tightly with PTC stakeholders.

Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.

Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.

Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.

Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Preferred Skills and Experience:

Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels.

Domain experience in the CAD, PLM, IIoT or other applicable engineering fields with understanding of the settings in which PTC's solutions are implemented

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