Experience the Thrill of Expertise in Operations
hace 18 horas
Overview
Viking is seeking a highly skilled Danish-speaking Expert Agent to join our team. In this exciting role, you will be responsible for providing subject matter expertise on operations, including agreements, systems, processes and other quality and performance related matters.
Job Description
This is a hybrid role, where 20-50% of the time will be spent on agent/back office/cost control tasks and 50-80% of the time on providing subject matter expertise. As an Expert Agent, you will support the Team Leader working closely together with them. You will be responsible for continuously building up your knowledge of operations, ensuring expertise level on agreements, systems, processes and other quality and performance related matters.
Key Responsibilities
- Provide subject matter expertise, guidance and support to colleagues as needed
- Identify knowledge gaps and provide training/coaching on the job
- Maintain training materials updated and create new ones as needed
- Support TL in the implementation of work processes and routines
- Keep TL informed of any identified performance, quality or knowledge related issues
- Be the central point of contact for production related matters and information for RSA Denmark
Requirements
To be successful in this role, you will need:
- A proficient level of data skills and expert knowledge of VIS, Pure Cloud, portals and other relevant systems used in RSA DK operations
- Ability and interest to learn new systems and become the local superuser of these
- Native level of Danish and high level of English, written and verbal
- Organizational and planning skills, ability to prioritize tasks
Salary and Benefits
The estimated salary for this role is €55,000 - €65,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:
- Generous annual leave entitlement
- Flexible working hours
- Professional development opportunities
Join Us
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