Cloud Solutions Expert
hace 4 semanas
As a Technical Account Manager at AWS Enterprise Support, you will play a crucial role in helping our customers unlock the full potential of cloud technology. You will work closely with customers to understand their business needs and drivers, and provide expert guidance on how to leverage AWS services to achieve their goals.
Key Responsibilities
- Develop trusting relationships with customers and understand their business needs and drivers.
- Review service disruptions and provide monthly/quarterly metrics to customers.
- Investigate difficult support cases and technical challenges using technical skills.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations, and architecture reviews.
About the Team
As we continue to rapidly expand in EMEA, you will have plenty of opportunities to develop your technical, consulting, and leadership skills. You will work with talented cloud technologists while expanding your knowledge of AWS products and services.
A Day in the Life
Meet Nisha, Liga, Balint, and Shlomo, our Technical Account Managers who are passionate about helping customers succeed in the cloud. They will share their experiences and insights on what it's like to work in this role and how you can make a meaningful impact.
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