User Experience Specialist

hace 3 semanas


Barcelona, Barcelona, España Bling A tiempo completo
Job Title: User Success Officer

We are seeking a highly skilled User Success Officer to join our team in Barcelona. As a User Success Officer, you will be the frontline ambassador of our product, responsible for delivering exceptional user satisfaction and experience.

Key Responsibilities:
  • Provide high-quality personalized support across multiple contact channels, including email, chat, and phone.
  • Respond to user inquiries with empathy and resolve issues promptly and professionally.
  • Handle multiple requests in parallel with the same level of quality and satisfaction.
  • Provide accurate and timely information about our products and services.
  • Assist users in navigating our app and website and using our products and services.
  • Build loyalty among new users and foster a positive experience.
  • Maintain a high level of product and service knowledge to effectively address user needs.
  • Document user interactions and feedback to constantly improve processes and product offerings.
  • Work closely with internal teams to escalate and resolve complex issues.
Requirements:
  • Excellent written and verbal native French communication skills.
  • Good written and verbal English communication skills.
  • Proven customer support/user success experience.
  • User obsession.
  • Strong problem-solving and decision-making abilities.
  • Outcome-oriented mindset with the ability to research and investigate efficiently.
  • Ability to remain calm and composed in challenging situations.
  • Ability and confidence to challenge existing ways of working.
  • Proficiency in using CRM/customer service software.
Benefits:
  • Competitive salary based on your competences.
  • Possibility of partial remote work.
  • Flexible 25 day holidays.
  • Healthcare insurance.
  • Ticket restaurant.
  • Opportunities for career growth.
  • Fun and collaborative work environment.


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