User Experience Specialist
hace 3 semanas
We are seeking a highly skilled User Success Officer to join our team in Barcelona. As a User Success Officer, you will be the frontline ambassador of our product, responsible for delivering exceptional user satisfaction and experience.
Key Responsibilities:- Provide high-quality personalized support across multiple contact channels, including email, chat, and phone.
- Respond to user inquiries with empathy and resolve issues promptly and professionally.
- Handle multiple requests in parallel with the same level of quality and satisfaction.
- Provide accurate and timely information about our products and services.
- Assist users in navigating our app and website and using our products and services.
- Build loyalty among new users and foster a positive experience.
- Maintain a high level of product and service knowledge to effectively address user needs.
- Document user interactions and feedback to constantly improve processes and product offerings.
- Work closely with internal teams to escalate and resolve complex issues.
- Excellent written and verbal native French communication skills.
- Good written and verbal English communication skills.
- Proven customer support/user success experience.
- User obsession.
- Strong problem-solving and decision-making abilities.
- Outcome-oriented mindset with the ability to research and investigate efficiently.
- Ability to remain calm and composed in challenging situations.
- Ability and confidence to challenge existing ways of working.
- Proficiency in using CRM/customer service software.
- Competitive salary based on your competences.
- Possibility of partial remote work.
- Flexible 25 day holidays.
- Healthcare insurance.
- Ticket restaurant.
- Opportunities for career growth.
- Fun and collaborative work environment.
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