Customer Care Project Manager Lead
hace 4 días
**About Amadeus**
Amadeus is a leading technology company that provides innovative solutions for the travel and tourism industry.
We are currently seeking an experienced Customer Care Project Manager to join our team in Amadeus Travel Distribution unit. As a key member of our team, you will be responsible for delivering high-quality projects that improve our customers' experiences and drive business growth.
**Job Summary**
We are looking for a skilled Customer Care Project Manager to lead multiple projects simultaneously, manage project stakeholders, and ensure timely delivery. The ideal candidate will have experience in project management, excellent communication skills, and the ability to work effectively in a fast-paced environment.
**Key Responsibilities**
- Define project charters, objectives, and exit criteria.
- Identify and engage with relevant stakeholders.
- Develop project plans, timelines, and deliverables.
- Lead project development, delivery, and deployment.
- Design and implement communication plans for project stakeholders and external audiences.
- Manage change implied by project outcomes on each stakeholder.
- Set up regular steering committee meetings with CCM leaders for project updates and decision-making.
- Collaborate with team members, provide assistance, brainstorming, and mentoring as needed.
**Requirements**
We are seeking a highly motivated individual with:
- A degree in Economics, Business Administration, Management, or a related field.
- Understanding of customer operations within the travel distribution industry (preferred).
- Project Management certification (PMP or CAPM) is a plus.
- Excellent communication and collaboration skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Proficiency in project management tools and methodologies.
- Experience working in a diverse and international environment.
- Fluency in both written and spoken English.
**Salary and Benefits**
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plan, and paid time off.
**How to Apply**
Please submit your application, including your resume and cover letter, to us via email at #J-18808-Ljbffr.
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