Accounts Receivable Specialist
hace 1 mes
We are seeking a highly skilled Collection Associate to join our Finance team in Barcelona. As a key member of our team, you will be responsible for ensuring the efficient and effective collection of customer receivables and debt.
Key Responsibilities- Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts.
- Research disputed accounts as needed to determine the cause and validity of the delinquency.
- Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately.
- Capture accurate, detailed notes of discussions and arrangements with debtors and send follow-up information as requested/required.
- Meet collection targets and ensure agreed Service Levels are met or exceeded.
- Promptly respond to customer queries via email, phone, and other channels where required.
- Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
- Attend workshops and meetings as required.
- Respect client confidentiality at all times.
- Collaborate with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively.
- Work with the Managers to resolve any conflicts that may arise within the team.
- Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
- Fluency in Spanish and English is a must. Additional languages will be a plus.
- Degree in a Business, Management, or Finance-related discipline would be preferred, but applicants with other backgrounds will be considered.
- At least 2-3 years' experience of working in billing and collection is required.
- Strong interpersonal skills.
- Excellent communication skills (written, verbal, and telephone).
- Good understanding of accounting principles.
- Must be skilled in Microsoft Office tools.
- Competitive salaries and support personal growth from day one.
- Extensive onboarding, teammates' support, and a brand new e-learning platform bursting with courses and modules.
- Hybrid work organization (from the office or from home).
- Flexible working hours.
- Home office allowance program and IT equipment allowance.
- Working from anywhere policy (3 months per year).
- Opportunity to work in a truly international atmosphere.
- Base salary + variable compensation plan.
- Meals and Transportation Vouchers (Cobee card).
- Health, Wellness, and Dental Benefits.
- Life Insurance, Critical Illness, Accidental death, and long-term disability insurance (100% supported by the company).
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