Accounts Receivable Associate
hace 2 semanas
We are seeking a skilled Collection and Recovery Specialist to join our Finance team in Barcelona.
This role is responsible for the collection and recovery of customer receivables and debt, ensuring that cash collection activities meet client requirements.
The ideal candidate will have strong interpersonal skills, excellent communication skills, and a good understanding of accounting principles.
Responsibilities will include:
- Maintaining and engaging with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts.
- Researching disputed accounts as needed to determine the cause and validity of the delinquency.
- Taking appropriate action to resolve and/or identify significant collection issues and escalating appropriately.
- Capturing accurate, detailed notes of discussions and arrangements with debtors and sending follow-up information as requested/required.
- Meeting collection targets and ensuring agreed Service Levels are met or exceeded.
- Promptly responding to customer queries via email, phone, and other channels where required.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Attending workshops and meetings as required.
- Respecting client confidentiality at all times.
- Collaborating with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively.
- Working with the Managers to resolve any conflicts that may arise within the team.
- Liaising with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.
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