Technical Services Specialist
hace 3 semanas
Job Summary:
We are seeking a highly skilled Technical Services Specialist to join our team at Sherwin-Williams. As a key member of our European Division, you will be responsible for providing technical direction and assistance to customers in Spain, facilitating account management with sales, and serving as an expert in a single technology or multiple application technologies.
Key Responsibilities:
Customer Support
You will respond to complex questions and concerns from customers regarding product lines and general operations, operating under general supervision and involving complex situations that require basic project management to be properly solved.
Technical Direction
You will provide technical direction and assistance to customers on the use of product lines, serving as an expert in a single technology or applying a working knowledge of multiple technologies, and may involve multiple sites.
Operational Advisory
You will serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency, receiving direction or guidance on complex issues.
Liaison with Sales
You will serve as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales, receiving direction from other personnel.
Account Management
You will perform account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel.
Leadership
You may serve as a lead to medium-level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.
Challenges
You will face challenges such as working between different time zones and cultures, time management, and meeting deadlines for month-end and project work, and dealing with varied ERP systems within the European Division.
Qualifications
To be successful in this role, you will need:
Formal Education
A high school graduate or equivalent education and experience is required, while a Bachelor's degree in Chemistry, Operations Management, or a related field is preferred.
Knowledge & Experience
At least 5 years of previous experience as a Technical Service Representative is required, with experience in a multinational/multicultural Company being preferred.
Technical/Skill Requirements
You will need to utilize industry and product applications concepts and procedures, understand advanced technical principles and practices (lab, research, etc.), apply expert principles/practices within an area or general principles/practices in multiple service areas, and provide technical guidance and advice to improve quality and efficiency.
Estimated Salary: €60,000 - €80,000 per annum, depending on experience.
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