Senior Technical Content Strategist

hace 2 días

Madrid, Madrid, España Celonis Se A tiempo completo
About the Role

Celonis SE is seeking a highly skilled Technical Writer to join our Product & Engineering team. As a Technical Writer, you will play a crucial role in creating and maintaining high-quality documentation that facilitates users finding the information they need when they need it.

Key Responsibilities
  • Create, revise, and publish world-class documentation that meets the needs of our users.
  • Build relationships with product and engineering teams and actively participate in Agile teams.
  • Be the voice of the customer and become a subject matter expert (SME) developing expertise in your product area(s).
  • Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy.
  • Write, edit, and review product UI components, in-app text strings, and error messages.
  • Suggest improvements and drive consistency.
  • Partner with Celonis Academy, Customer Support, and Community teams to create the best self-service experience for customers.
  • Improve documentation through feedback analysis, support tickets, and interviews.
  • Take on additional improvement projects to improve overall documentation quality.
Requirements
  • Self-starter who can take the initiative with minimal supervision.
  • Comfortable working independently to gather information from software developers and product management about new features.
  • Prior experience documenting SaaS, client-server, on-premise, and cloud software applications.
  • Knowledge of how to participate in agile feature team meetings and represent the interests of the tech pubs team.
  • Excellent content planning, organization, and time management skills.
  • Ability to act as an information designer, project manager, writer, editor, and publisher.
  • Experience working in Agile development environments, documenting APIs (REST and SOAP) or other programming languages with the ability to understand and write sample code.
  • Experience with Markdown, HTML, CSS, SQL, or other web technologies is highly beneficial.
  • Excellent (fluent) spoken and written English.
About Celonis SE

Celonis SE is a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes. Our unique Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

We are committed to creating an inclusive environment for all employees and celebrate diversity. We offer a unique opportunity to work with industry-leading process mining technology, investment in personal growth and skill development, great compensation and benefits packages, and a global and growing team of Celonauts from diverse backgrounds.

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