Pricing System Analyst
hace 4 semanas
About the Role
We're seeking a talented Pricing System Analyst to join our team at Medtronic. As a key member of our Pricing team, you will play a critical role in supporting the development and implementation of our pricing strategies.
Responsibilities
- Provide first-level support for end-users of Vendavo/SFDC/Pros and other Pricing tools, answering 'how to' questions and resolving complex system issues.
- Interact with internal and external teams to resolve system issues and communicate with end-users in English by phone, mail, or remote support.
- Perform root cause analysis for recurring tickets, track and deliver upon agreed SLAs, and explain new and current system functionalities to end-users.
- Deliver and/or provide ad-hoc trainings on system and process capabilities to various stakeholders, and support Audit activities on a quarterly basis.
Requirements
- Bachelor's degree in any related area.
- Two or more years of experience in support desk or incident management (non-IT tools) providing support to other Pricing tools.
- Fluent English skills, help desk experience, and intermediate to advanced SFDC skills.
- Experience with Windows OS, MS Office, Service Now (or similar incident management tools), and remote support tools.
What We Offer
- A competitive salary and flexible benefits package.
- The opportunity to work with a mission-driven leader in medical technology and solutions.
- The chance to develop your skills and expertise in a supportive and collaborative environment.
Join Our Team
We're a community of experts committed to ensuring quality, affordable healthcare worldwide. If you're passionate about innovation and making a difference in people's lives, we encourage you to apply for this exciting opportunity.
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