International Operations Manager

hace 1 mes


Madrid, Madrid, España Smartrental A tiempo completo

Job Summary

We are seeking an experienced International Operations Manager to join our team at SmartRental Group. As a key member of our operations team, you will be responsible for planning, directing, and coordinating the operations of all our hotels in the assigned geographical area.

Key Responsibilities

  • Plan, direct, and coordinate hotel operations to ensure high levels of performance, productivity, efficiency, and profitability.
  • Lead, direct, and manage daily hotel operations, including hotel yearly budgeting and forecasting, strategic planning, managing performance reviews, and implementing company policies and standards.
  • Coordinate capital improvements and property improvement plans, respond to guest inquiries, and resolve concerns.
  • Oversee service quality levels, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.
  • Identify operational performance, productivity, and efficiency gaps and implement measures to correct deficiencies.
  • Partner closely with the COO and work according to departmental guidelines and priorities.

Requirements

  • Hospitality Management or equivalent work experience.
  • 5 years' experience with international hotel chains.
  • 2 years of multi-property management experience.
  • Knowledge of PMS and POS.
  • Fluent in Spanish and English; additional languages are a plus.
  • Driving license B.
  • Flexibility to travel.

What We Offer

Competitive salary, possibility of professional development and growth within an expanding company, discounts in our hotels, and other benefits.



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