French Part-Time Customer Service Representative
hace 3 semanas
We are on the lookout for exceptional French speakers who can deliver exceptional customer service in a dynamic work environment.
As a French customer service representative, you will be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care.
At Newco Communications, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.
Are you a French speaker with a passion for providing outstanding customer service, thriving in a fast-paced work environment, and genuinely enjoying connecting with people?
Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid/remote working model.
Responsibilities:
- Answer questions about secure payment methods.
- Assist cardholders with any changes (e.g., address change or limit change).
- Explain and help with solutions for payment refusals.
- Analyze possibly fraudulent transactions with cardholders.
Requirements:
- On this project, you need to be able to maintain security procedures around sensitive data.
- Paid training will be provided.
Your Profile:
- Strong communication/social skills.
- A positive attitude toward changes.
- Service-minded team player.
- Strong listening skills.
- A solution-oriented approach without losing an eye for detail.
- Ability to solve things independently and take ownership of your work.
- Motivation to contribute to our customer satisfaction and business success.
What You Need:
- Native-level proficiency in French (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Flexibility is key.
Benefits:
- A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
- Hybrid / Remote (after training) working model.
- Opportunities for internal growth and career progression, allowing you to expand your skills and advance in your professional journey.
- Extensive paid training provided, arming you with the knowledge and tools to excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
- A permanent role with a competitive salary for financial stability.
- Comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
We offer free therapy and PT sessions, unlimited coffee and fresh fruit on office days for an energy boost, and a fun and friendly atmosphere that values diverse cultures. Our hybrid/remote working model allows you to work from the comfort of your home and within our vibrant office space.
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