High-Paying Scientific Support Role

hace 2 semanas


Madrid, Madrid, España Mygwork A tiempo completo

Thermo Fisher Scientific, an inclusive employer and a member of MyGwork – the largest global platform for the LGBTQ+ business community – invites applications for a Technical Service Engineer position in Darmstadt, Germany or Madrid, Spain.

About Us

We're a leading life sciences solutions provider with a mission to enable our customers to make the world healthier, cleaner and safer. Our global teams work together to develop innovative solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and finding cures for cancer.

Job Description

As a Technical Service Engineer at Thermo Fisher Scientific, you'll play a crucial role in assisting our customers with technical issues related to our Genetic System platforms, such as NGS and CE. Your primary responsibility will be to provide first-line support over the phone and via email, focusing on remote diagnosis and troubleshooting of instrument hardware, software, and computer-related problems.

You'll also be responsible for:

  • Triage function between Technical Service and Application Support by qualifying requests and addressing customer needs
  • Contributes to achieving specific Global Service & Support (GSS) related targets
  • Works closely with Support and Field Service Engineers to prioritize activities
  • Delivers professional Support and Service activities to provide optimum support to our customers

The ideal candidate will have a master's degree in life science, engineering, or a related field, proficiency in both verbal and written communication in English and German, problem-solving skills, and practical experience in NGS. Knowledge of basic techniques related to Molecular Biology products is also required.

What We Offer

We offer a competitive salary range of €60,000 - €80,000 per year, depending on location and experience, plus additional benefits, including:

  • A dynamic and inclusive work environment
  • Opportunities for career growth and professional development
  • A comprehensive benefits package

We are an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about making a positive impact and working with a talented team, please apply now.



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