Scientific Innovation Specialist
hace 4 días
At Thermo Fisher Scientific, we're dedicated to making a meaningful impact on the world. Our team of experts is passionate about helping customers find cures for cancer, protect the environment, and ensure food safety.
We're seeking a highly skilled Scientific Innovation Specialist to join our team. As a key member of our team, you'll have the opportunity to engage with researchers, address captivating inquiries, and collaborate closely with various departments to devise innovative solutions to complex challenges.
This role is well-suited for those who thrive on working with technical information and enjoy interacting with people. You'll have the chance to share your knowledge, learn from expert professionals, and stay up-to-date with the latest advancements in products, solutions, and processes.
As a Scientific Innovation Specialist, your primary responsibilities will include:
- Providing technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone, email, or web form
- Using available resources and collaborating with internal experts to effectively resolve technical issues and challenges
- Accurately documenting relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts
- Making recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources
- Delivering technical updates to colleagues and actively participating in department meetings
- Participating in frequent training on products and continuing education on our new applications and technologies
- Participating in additional special team or individual projects and taking on additional tasks as opportunities arise
- A minimum of travel may be required for the position
In addition to your technical expertise, you'll need to possess excellent communication skills, a customer-focused approach, and the ability to quickly learn large amounts of new, complex technical information. You should also be proficient in digital tools, including spreadsheets, databases, word processing, and internet applications.
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus a range of benefits, including outstanding development and career prospects in a globally growing company, a corporate culture that values integrity, involvement, intensity, and innovation, and individual training and education programs.
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